Outage in Bentley Systems
Notification Service - Email Notifications Failing in PROD
Resolved MajorIncident Report
Summary AI Generated
Bentley Systems experienced a 6.4-hour major outage in which email notifications failed to deliver in the production environment, affecting the Deliverables Management component. Users were unable to receive email notifications during this period. A fix was implemented and the service was fully restored after approximately 2.5 hours of monitoring.
Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Components affected
Bentley Systems Deliverables ManagementTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/23/2026 02:56PM
The service has been restored, and the issue has been resolved. Thank you for your patience.
MONITORING
3 days ago - at 10/23/2026 12:40PM
We have implemented the fix and are actively monitoring system performance to ensure continued stability. We will provide further updates if needed.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
INVESTIGATING
3 days ago - at 10/23/2026 11:58AM
Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
INVESTIGATING
3 days ago - at 10/23/2026 09:57AM
Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
INVESTIGATING
3 days ago - at 10/23/2026 08:36AM
Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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