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Outage in BetterCloud

Box Delayed Syncs

Resolved Minor
April 18, 2023 - Started over 3 years ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently investigating an issue that has a limited impact on Box File and Directory syncs. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.comsupport@bettercloud.com
Components affected
BetterCloud Box BetterCloud Directory BetterCloud Files

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Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 04/19/2023 05:55PM

We have resolved the issue that was impacting Box File and Directory syncs. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com

MONITORING over 3 years ago - at 04/19/2023 04:13PM

We have taken action to fix the issue that was impacting Box File and Directory syncs. The issue has been resolved and we are currently monitoring to ensure system stability. We will provide another update shortly. If you have any questions, please contact Support: support@bettercloud.com

INVESTIGATING over 3 years ago - at 04/18/2023 11:54PM

We are currently investigating an issue that has a limited impact on Box File and Directory syncs. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.comsupport@bettercloud.com

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