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Outage in BetterCloud

User Automation: Certain Workflows Not Triggering

Resolved Major
May 01, 2026 - Started 10 days ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing support@bettercloud.com.
Components affected
BetterCloud Workflows

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 05/02/2026 03:42AM

We have resolved the issue preventing certain Workflows from triggering. All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to support@bettercloud.com

INVESTIGATING 10 days ago - at 05/02/2026 12:16AM

We are still actively troubleshooting an issue that is preventing certain types of Workflows from triggering. We apologize for any inconvenience this is causing, and will provide another update as soon as possible. If you have any questions, please contact support by emailing support@bettercloud.com.

INVESTIGATING 10 days ago - at 05/01/2026 07:15PM

We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing support@bettercloud.com.

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