Outage in BetterCloud

Workflow Delays 5/23

Resolved Major
May 23, 2023 - Started about 2 years ago - Lasted 2 days
Official incident page

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Outage Details

We are currently investigating an issue that may be affecting certain event-based workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com.
Components affected
BetterCloud Workflows BetterCloud Alerts
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 05/25/2023 04:57PM

We have resolved the issue that was affecting certain event-based workflows and alerts in BetterCloud. The impacted events have been reprocessed and customers may notice a duplicate alert or workflow. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com

MONITORING about 2 years ago - at 05/24/2023 09:57PM

We have taken action to fix the issue affecting certain event-based workflows and alerts in BetterCloud. The impacted events will be reprocessed and customers may notice a duplicate alert or workflow. We are currently monitoring the issue and we will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com

IDENTIFIED about 2 years ago - at 05/24/2023 08:07PM

We have identified an issue that may be affecting certain event-based workflows and alerts and we are working towards a resolution. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com

INVESTIGATING about 2 years ago - at 05/24/2023 02:58AM

We have taken action to fix the issue that was affecting certain event-based workflows and continuing to investigate an issue that is affecting a subset of alerts and workflows. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com

INVESTIGATING about 2 years ago - at 05/24/2023 12:13AM

We are currently investigating an issue that may be affecting certain event-based alerts & workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com.

MONITORING about 2 years ago - at 05/23/2023 09:15PM

We have taken action to fix the issue that was affecting certain event-based workflows, and we are currently monitoring the issue. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com

INVESTIGATING about 2 years ago - at 05/23/2023 04:18PM

We are currently investigating an issue that may be affecting certain event-based workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com.

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