Outage in BetterCloud

On Demand Workflows Not Executing

Resolved Minor
July 19, 2024 - Started 6 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating reports of On Demand Workflows not executing as expected. Customers attempting to run Workflows that have conditions in them via the On Demand experience will not see an instance ID generated in the Workflow Activity Feed or Audit Logs. Workflows without conditions in them can still be run as expected. We apologize for any inconvenience this may be causing and are working to remediate the issue as fast as possible. If you have any questions, please reach out to our support team by emailing support@bettercloud.com.
Components affected
BetterCloud Workflows
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/19/2024 08:18PM

We have monitored the issue that affected the On Demand Workflow experience, and consider it fully resolved. If you have any questions, please reach out to our support team by emailing support@bettercloud.com.

MONITORING 6 months ago - at 07/19/2024 06:20PM

We have identified and fixed the issue affecting the On Demand Workflow experience, and are monitoring for stability. Customers should now be able to execute all non-branching Workflows On Demand again.

We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our support team by emailing support@bettercloud.com.

INVESTIGATING 6 months ago - at 07/19/2024 04:49PM

We are investigating reports of On Demand Workflows not executing as expected. Customers attempting to run Workflows that have conditions in them via the On Demand experience will not see an instance ID generated in the Workflow Activity Feed or Audit Logs. Workflows without conditions in them can still be run as expected.

We apologize for any inconvenience this may be causing and are working to remediate the issue as fast as possible. If you have any questions, please reach out to our support team by emailing support@bettercloud.com.

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