Outage in BetterCloud

Cannot Access BetterCloud

Resolved Major
June 12, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue that is preventing users from accessing BetterCloud. We apologize for the inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Components affected
BetterCloud Workflows BetterCloud Privileges BetterCloud Audit Logs BetterCloud Platform API BetterCloud Files BetterCloud Applications BetterCloud Core Services BetterCloud Alerts BetterCloud Directory BetterCloud for G Suite
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/12/2025 09:25PM

Google's engineering team has resolved the issue affecting BetterCloud services. Customers can now access BetterCloud and should no longer experience performance issues. If you have any questions, please contact Support: support@bettercloud.com

IDENTIFIED 3 days ago - at 06/12/2025 08:05PM

After initial investigation, the scope of this issue may lead to users experiencing degraded performance across all BetterCloud products. We have identified the root cause of the issue to be: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4. If you have any questions, please contact Support: support@bettercloud.com

INVESTIGATING 3 days ago - at 06/12/2025 07:00PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 06/12/2025 06:23PM

We are currently investigating an issue that is preventing users from accessing BetterCloud. We apologize for the inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com

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