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Outage in BetterCloud

Actions, Integrations, and Self Service Agent delays

Resolved Major
December 19, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored. We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing support@bettercloud.com

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/19/2025 10:52PM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 12/19/2025 07:47PM

We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored.
We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing support@bettercloud.com

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