Outage in Betty Blocks

Database outage on NL3

Resolved Major
April 03, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing a database outage that is impacting our services on NL3. Two out of three databases are currently down and in recovery mode. Our engineering team is actively investigating the root cause of this outage and working to restore service as quickly as possible. We understand that this is a critical issue and we apologize for any inconvenience this may cause. Our team is working tirelessly to restore service and we will provide regular updates as we make progress. We will provide another update as soon as we have more information on the current state of the recovery process. Thank you for your patience and understanding.
Components affected
Betty Blocks API
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/03/2023 06:59PM

This incident has been resolved.

MONITORING over 1 year ago - at 04/03/2023 05:49PM

The databases have fully recovered and we are monitoring the results.

INVESTIGATING over 1 year ago - at 04/03/2023 05:15PM

Out of the two databases one has fully recovered. We're waiting on the last database to recover in order to restore full functionality.

INVESTIGATING over 1 year ago - at 04/03/2023 05:09PM

We are currently experiencing a database outage that is impacting our services on NL3. Two out of three databases are currently down and in recovery mode. Our engineering team is actively investigating the root cause of this outage and working to restore service as quickly as possible.

We understand that this is a critical issue and we apologize for any inconvenience this may cause. Our team is working tirelessly to restore service and we will provide regular updates as we make progress.

We will provide another update as soon as we have more information on the current state of the recovery process. Thank you for your patience and understanding.

Latest Betty Blocks outages

Degraded performance import and export classic back-office, all zones - 19 days ago
Degraded performance on NL3 - about 2 months ago
Degraded performance on NL4 - about 2 months ago
Degraded performance on NL3 - 3 months ago
Degraded performance on NL6 - 4 months ago

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