Outage in Betty Blocks

Queues not resolving on NL3

Resolved Minor
August 22, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We are currently experiencing queues not resolving on NL3. We are investigating the issue.
Components affected
Betty Blocks Application logging Betty Blocks Background processing
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/23/2023 08:02AM

The issue with logging on NL3 has been resolved. We have enabled logging again for the affected applications on this zone. We confirm this incident has been resolved.

MONITORING over 1 year ago - at 08/22/2023 02:47PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 08/22/2023 02:28PM

We have been monitoring the resolving of the queues on NL3. At the moment all queues on NL3 are resolved. We are keeping the logging disabled for several applications on NL3 for now, as we are still monitoring this incident.

MONITORING over 1 year ago - at 08/22/2023 12:14PM

To speed up the resolving of the queues for affected applications on NL3, we have temporarily turned off logging for these applications on this zone. We see queues are currently being resolved. We are currently monitoring to see if this alleviates the issue on NL3.

IDENTIFIED over 1 year ago - at 08/22/2023 10:35AM

We have identified an issue with our ClickHouse server as the cause of the queues not resolving and logs being unavailable on NL3. Our product team is actively working on resolving the issue. Turning off logging for your application may help in speeding up the queues resolving.

INVESTIGATING over 1 year ago - at 08/22/2023 09:30AM

We are continuing to investigate the issue. You may also experience issues with logs not being shown on NL3.

INVESTIGATING over 1 year ago - at 08/22/2023 07:43AM

We are currently experiencing queues not resolving on NL3. We are investigating the issue.

Latest Betty Blocks outages

Degraded performance import and export classic back-office, all zones - 19 days ago
Degraded performance on NL3 - about 2 months ago
Degraded performance on NL4 - about 2 months ago
Degraded performance on NL3 - 3 months ago
Degraded performance on NL6 - 4 months ago

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