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Outage in Bexio

Restrictions concerning sending e-mails

Resolved Major
March 20, 2026 - Started 6 days ago - Lasted 3 days
Official incident page

Incident Report

Sent emails are currently not being delivered to recipients. We are already working to resolve the issue so that bexio is available to you again as soon as possible. In the meantime, you can use the action "Send invoice using email software". Thank you very much for your patience.
Components affected
Bexio bexio application

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 03/23/2026 12:15PM

Emails are now being sent reliably again. The limit of 20 documents per hour and a maximum of 5 recipients remains in place for the time being.
The delay in email delivery has also been resolved.

We apologise for any inconvenience caused and thank you for your understanding.

MONITORING 3 days ago - at 03/23/2026 09:59AM

Update: At the moment, only some of the emails sent are being delivered to the recipient. Our technical team is already working to find a solution. In the meantime, you can use the ‘Send invoice via email software’ option.

MONITORING 5 days ago - at 03/21/2026 03:36PM

We have started processing the delayed emails from yesterday. The system is currently clearing the queue, and all outstanding messages should reach their recipients shortly.

MONITORING 5 days ago - at 03/21/2026 06:38AM

The issue has been partially resolved. System emails, such as those for forgotten passwords, are now working reliably again.
The following currently applies to sending documents:
Max 20 emails per hour & 5 recipients. Use ‘Send invoice using email software’ for larger batches.
We are continuing to work on a permanent fix and thank you for your patience and understanding.

IDENTIFIED 6 days ago - at 03/20/2026 07:24AM

Sent emails are currently not being delivered to recipients. We are already working to resolve the issue so that bexio is available to you again as soon as possible. In the meantime, you can use the action "Send invoice using email software". Thank you very much for your patience.

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