Outage in Big Ideas Math

Slowness or failure when displaying reports

Resolved Major
August 21, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating the issue.
Components affected
Big Ideas Math Web Site

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/22/2025 09:00PM

The reporting issue is resolved. Thank you for your patience.

MONITORING about 2 months ago - at 08/22/2025 08:45PM

A fix has been implemented for reporting issues and we are monitoring the results.

IDENTIFIED about 2 months ago - at 08/22/2025 08:37PM

A fix has been implemented for reporting issues and we are monitoring the results.

IDENTIFIED about 2 months ago - at 08/22/2025 01:25PM

We have identified the probable cause of the issue and are working internally and with our partners towards resolution. There will continue to be issues viewing reports or lists of assignments that are currently in-progress and will continue to intermittently affect other reporting or assignment interactions.

INVESTIGATING about 2 months ago - at 08/21/2025 09:19PM

Any reports containing assignments that are partially completed are not loading correctly. This can cause other reports to also fail occasionally. We are continuing to investigate solutions to this issue. Until then, assignments can be created and taken safely with no data lost.

INVESTIGATING about 2 months ago - at 08/21/2025 03:58PM

We are currently investigating the issue.

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