Outage in BigCommerce

Email Notification issue in the EU region

Resolved Minor
December 14, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

BigCommerce engineers are currently investigating an issue with Order Notification emails. We will provide an update shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/14/2023 04:33PM

This incident has been resolved.

MONITORING about 1 year ago - at 12/14/2023 04:25PM

BigCommerce engineers have resolved the issue impacting email notifications and implemented a fix. Any emails sent during that time frame are now being delivered.

IDENTIFIED about 1 year ago - at 12/14/2023 04:06PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 12/14/2023 04:03PM

BigCommerce engineers isolated the Email Notification issue to the EU region. We are currently working on the resolution.

INVESTIGATING about 1 year ago - at 12/14/2023 03:26PM

BigCommerce engineers are currently investigating an issue with Order Notification emails. We will provide an update shortly.

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