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This incident has been resolved.
BigCommerce engineers have resolved the issue impacting email notifications and implemented a fix. Any emails sent during that time frame are now being delivered.
The issue has been identified and a fix is being implemented.
BigCommerce engineers isolated the Email Notification issue to the EU region. We are currently working on the resolution.
BigCommerce engineers are currently investigating an issue with Order Notification emails. We will provide an update shortly.
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