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BigCommerce status. Is BigCommerce down right now?

BigCommerce status updated

Is BigCommerce down?

BigCommerce is working normally

IsDown last checked BigCommerce status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Apr 2020 · 522 incidents caught · 30 components tracked in real-time

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BigCommerce service health over the last 24 hours

This chart shows the number of user-reported issues for BigCommerce service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

BigCommerce Outage Map

BigCommerce outage map showing where users report when BigCommerce is down

See where users report BigCommerce is down. The map shows recent BigCommerce outages from around the world.

BigCommerce Outage Map

Monitor BigCommerce status and outages

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
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Downtime health for the last 90 days

In the last 90 days, BigCommerce had 18 incidents (8 major outages and 10 minor incidents) with a median duration of 2 hours.

Total
18

Incidents

Critical
8

Major Outages

Warning
10

Minor Incidents

Duration
2 hour

Median Resolution

Latest BigCommerce outages detected by IsDown

Check BigCommerce status history below. IsDown detects when BigCommerce is down, tracking both official outages and user-reported issues.

about 3 hours
Phone and Chat Systems Offline
Jan 22, 2026 at 05:26 AM
about 14 hours
Issues with Technical Support Chat Queues
Jan 12, 2026 at 04:50 AM
about 1 hour
Issue impacting Catalyst Checkouts
Jan 08, 2026 at 10:41 AM
23 minutes
B2B Merchant Login
Jan 06, 2026 at 12:38 PM
about 3 hours
Intermittent Availability Issues
Dec 30, 2025 at 06:41 AM
21 minutes
Cannot reach checkout payment step
Dec 28, 2025 at 10:00 PM
about 3 hours
Failed GraphQL Logins
Dec 25, 2025 at 12:06 PM
13 minutes
Payments with Authorize.net
Dec 22, 2025 at 10:43 AM
26 minutes
Stores unavailable - 500 error on storefront
Dec 05, 2025 at 03:57 AM
about 4 hours
Data processing delay in Analytics report
Nov 28, 2025 at 02:14 PM
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Get alerts when BigCommerce is down

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free

BigCommerce Components Status

Check if any BigCommerce component is down. View the current status of 23 services and regions.

Component Status Details
3rd Party Services status OK View details
API status OK View details
Authentication status OK View details
BigCommerce Account Dashboard status OK View details
Channel Manager status OK View details
Control Panel status OK View details
Control Panel Search status OK View details
DNS status OK View details
Faceted Search status OK View details
Merchant Email Accounts status OK View details
Omnichannel Checkout status OK View details
Partner Integrations status OK View details
Payments status OK View details
Reporting status OK View details
Search status OK View details
Shipping status OK View details
Stencil Theme Editing status OK View details
Storefront status OK View details
Load All 5 Components

Compare BigCommerce vs alternatives

Compare BigCommerce status, outages, and service health against alternatives. See which services go down less often.

Shopify Shopify
OK
5 incidents in the last 30 days
Compare BigCommerce vs Shopify

About BigCommerce Status and Outage Monitoring

IsDown has monitored BigCommerce continuously since April 2020, tracking this E-Commerce for 6 years. Over that time, we've documented 520 outages and incidents, averaging 7.6 per month. When BigCommerce goes down, incidents typically resolve within 157 minutes based on historical data.

We monitor BigCommerce's official status page across 30 components organized into 23 groups. IsDown interprets BigCommerce statuses (operational, degraded performance, partial outage, and major outage) to deliver precise health metrics and filter alerts by the components you actually use.

When BigCommerce is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.

Engineering and operations teams rely on IsDown to track BigCommerce status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.

How IsDown Monitors BigCommerce

IsDown checks BigCommerce's status page every few minutes, across all 30 components. We combine official status data with user reports to detect when BigCommerce is down, often before the vendor announces it.

When BigCommerce status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.

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BigCommerce status monitoring dashboard

What you get when monitoring BigCommerce with IsDown

Track BigCommerce incidents and downtimes by severity

IsDown checks BigCommerce official status page for major/minor outages or downtimes. A major outage is when BigCommerce experiences a critical issue that severely affects one or more services/regions. A minor incident is when BigCommerce experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a BigCommerce outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users report problems with BigCommerce

BigCommerce and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of BigCommerce outages and downtimes

IsDown collects all information from the outages published in BigCommerce status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming BigCommerce maintenance events

BigCommerce publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the BigCommerce outages that impact your business

IsDown monitors BigCommerce and all their 30 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Monitor BigCommerce Alongside All Your Dependencies

BigCommerce is just one of 5,421 services IsDown monitors. Add all your critical dependencies to one dashboard, get alerts when any service is down, and share a status page with your team.

One Dashboard

Monitor BigCommerce health alongside all your other vendors in a single view.

Smart Alerts

Get notified when BigCommerce is down. Filter by severity to skip noise.

20+ Integrations

Route BigCommerce outage alerts to Slack, Teams, PagerDuty, or webhooks.

Status Page

Share BigCommerce service status with your team or customers on a branded page.

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BigCommerce Downdetector vs IsDown

Looking for BigCommerce outage alerts like Downdetector? IsDown monitors BigCommerce's official status page for verified incident data, not just user reports. Know exactly when BigCommerce is down, which components are affected, and when service health is restored. Here's why official BigCommerce status monitoring beats crowdsourced detection:

Features
Downdetector
Official BigCommerce status page monitoring. Know when BigCommerce is down with real time incident details.
Monitor 5,420+ services including BigCommerce in a single dashboard.
Instant BigCommerce outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring: BigCommerce official status plus user reports for early outage detection.
Maintenance feed for BigCommerce
Granular alerts filtering by BigCommerce components and regions.
Monitor BigCommerce Status with IsDown

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Frequently Asked Questions

Is BigCommerce down today?

BigCommerce isn't down. You can check BigCommerce status and incident details on the top of the page. IsDown continuously monitors BigCommerce official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current BigCommerce status?

BigCommerce is currently operational. You can check BigCommerce status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a BigCommerce outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is BigCommerce down today or just slow?

Currently there's no report of BigCommerce being slow. Check on the top of the page if there are any reported problems by other users.

How are BigCommerce outages detected?

IsDown monitors the BigCommerce official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is BigCommerce having an outage right now?

BigCommerce last outage was on January 22, 2026 with the title "Phone and Chat Systems Offline"

How to check if BigCommerce is down?

Why use IsDown to monitor BigCommerce instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor BigCommerce and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring BigCommerce?

IsDown and DownDetector help users determine if BigCommerce is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about BigCommerce's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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