Check if BigCommerce is down, recent outages, user-reported issues, and outages map.
BigCommerce is working normally
Last checked from BigCommerce's status page
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 493 incidents since started monitoring BigCommerce status in April 2020. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
6 days ago · lasted about 1 hour
We are currently investigating an elevated rate of 500 errors and increased response times.
6 days ago · lasted about 4 hours
We are currently investigating the issue.
19 days ago · lasted 42 minutes
Commerce Engineers are working to fix an issue impacting search functionality in the Control Panel.
We've tracked and collected 493 incidents since started monitoring BigCommerce status
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Tracy
500 Error reporting for over 2 hours now.
Stefano
Checkout of my site not working and bigcommerce admin section not working after login
Marina
Internal Server Error 500
Shelby
Internal Server 500 error upon trying to log into our admin dashboard
Karaline
Admin not functioning. Website slowed down significantly.
Chris
Cannot log into my BigCommerce Dashboard. Internal Server 500 error.
Sandy
My shop isn't loading completely and I can't log into my BC account.
H
At first, was logged in and photos would not upload. Now cannot log in. Internal error 300 page.
Jason
Internal Server Error 500
Mark
shop.wetsounds.com says Server Error
Laura
Can't login. I enter user name and password but it just asks for the info again. Tried resetting password. No luck. Then got locked out due to unsuccessful attempts. Received a link to unlock, which said it would send instructions, but that never has arrived. I'm basically in login purgatory.
Jake
Website is down, and cant log into the back end either
Jeffrey
PRODUCT PAGE SERVER ISSUES NOT LOADING PAGES
Jason
I am trying to purchase something from a website that uses BigCommerce and it keeps declining my payment
Elaine
Can't log in to my bigcommerce account and my website is showing as down for maintenance
Jenelle
Store front has a server error code.
Kulvir
Page Builder returns 503 for all stores
Joe
Payment processing not working
Stay Ahead of BigCommerce Outages
IsDown aggregates various status pages from services into a very clear dashboard. Worth every penny.
Services commonly monitored together with BigCommerce
BigCommerce isn't down. You can check BigCommerce status and incident details on the top of the page. IsDown continuously monitors BigCommerce official status page every few minutes. In the last 24 hours, there were 0 outages reported.
BigCommerce is currently operational. You can check BigCommerce status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of BigCommerce being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the BigCommerce official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
BigCommerce last outage was on August 20, 2025 with the title "Elevated 500 errors"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor BigCommerce and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor BigCommerce with maximum flexibility
IsDown monitors BigCommerce for major outages. A major outage is when BigCommerce experiences a critical issue that severely affects one or more services/regions. When BigCommerce marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors BigCommerce status page for minor outages. A minor outage is when BigCommerce experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in BigCommerce status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
BigCommerce publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors BigCommerce and all their 30 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
BigCommerce and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.
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