Is BigCommerce Down? Check current status

Check if BigCommerce is down, official outages, user-reported issues, and outages map.

Current BigCommerce status

BigCommerce is working normally

Updated from BigCommerce official status page

BigCommerce not working for you?

BigCommerce service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
BigCommerce Outage Map

View BigCommerce Reports Map

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  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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BigCommerce recent outages and downtime history

IsDown has tracked 504 incidents since started monitoring BigCommerce status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official BigCommerce outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 30, 2025
12:48 PM EDT
Major
Merchants can't login to their Control Panel
The issue has been identified and a fix is being implemented.
about 3 hours
Oct 24, 2025
02:43 PM EDT
Minor
Search Issues
Commerce engineers are currently investigating an issue when using faceted search features. We wi...
17 minutes
Oct 20, 2025
05:53 PM EDT
Minor
Intermittent Availability Issues
BigCommerce engineers are currently investigating intermittent availability issues with a subset ...
33 minutes
Oct 20, 2025
05:57 AM EDT
Minor
SMS 2FA Disruption Due to Twilio Outage
Commerce engineers are aware of an ongoing Twilio outage impacting SMS-based two-factor authentic...
about 17 hours
Oct 14, 2025
08:05 AM EDT
Minor
Issues with completing checkout
Commerce engineers are investigating reports where customers are not able to complete checkout on...
about 1 hour
Oct 13, 2025
10:58 AM EDT
Minor
Payments with Paypal
Commerce engineers are investigating reports processing payments with Paypal for a subset of stores
about 1 hour
Oct 12, 2025
10:46 AM EDT
Minor
Webhooks delayed
Commerce engineers are investigating a delay in webhooks processing for a subset of stores.
about 1 hour
Oct 07, 2025
03:26 PM EDT
Minor
B2B Edition API account creation issues
Commerce engineers observed an issue with creating API accounts from within the B2B Edition UI. W...
about 5 hours
Sep 19, 2025
03:22 PM EDT
Minor
B2B Buyer Portal Navigation Issues
We are aware of navigation issues for shoppers on a B2B Buyer Portal. This is not impacting shopp...
16 minutes
Sep 12, 2025
06:17 PM EDT
Minor
Meta CAPI Event Outage. Meta Pixel Still Functional.
Commerce Engineering is aware of a loss in CAPI Eventing across the platform. We have actively en...
8 days
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Be the first to know when BigCommerce goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

Start Free Trial

User comments about BigCommerce status

See what users are saying about BigCommerce issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Tracy - 500 Error reporting for over 2 hours now..

  • Stefano - Checkout of my site not working and bigcommerce admin section not working after login.

  • Marina - Internal Server Error 500.

  • Shelby - Internal Server 500 error upon trying to log into our admin dashboard.

  • Karaline - Admin not functioning. Website slowed down significantly. .

  • Chris - Cannot log into my BigCommerce Dashboard. Internal Server 500 error..

  • Sandy - My shop isn't loading completely and I can't log into my BC account..

  • H - At first, was logged in and photos would not upload. Now cannot log in. Internal error 300 page..

  • Jason - Internal Server Error 500.

  • Mark - shop.wetsounds.com says Server Error.

  • Laura - Can't login. I enter user name and password but it just asks for the info again. Tried resetting password. No luck. Then got locked out due to unsuccessful attempts. Received a link to unlock, which said it would send instructions, but that never has arrived. I'm basically in login purgatory..

  • Jake - Website is down, and cant log into the back end either .

  • Jeffrey - PRODUCT PAGE SERVER ISSUES NOT LOADING PAGES.

  • Jason - I am trying to purchase something from a website that uses BigCommerce and it keeps declining my payment .

  • Elaine - Can't log in to my bigcommerce account and my website is showing as down for maintenance.

  • Jenelle - Store front has a server error code..

  • Kulvir - Page Builder returns 503 for all stores.

  • Joe - Payment processing not working.

BigCommerce components or services current status

Component Status Details
3rd Party Services status OK View details
API status OK View details
Authentication status OK View details
BigCommerce Account Dashboard status OK View details
Channel Manager status OK View details
Control Panel status OK View details
Control Panel Search status OK View details
DNS status OK View details
Faceted Search status OK View details
Merchant Email Accounts status OK View details
Omnichannel Checkout status OK View details
Partner Integrations status OK View details
Payments status OK View details
Reporting status OK View details
Search status OK View details
Shipping status OK View details
Stencil Theme Editing status OK View details
Storefront status OK View details
Load All 5 Components

Users who monitor BigCommerce status also monitor these services

Users are monitoring tens of services with IsDown. Here are some that are monitored together with BigCommerce. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.

Shopify

Shopify

OK
AWS

AWS

OK
Cloudflare

Cloudflare

MINOR
Stripe

Stripe

OK
GitHub

GitHub

OK
Slack

Slack

MINOR
Adobe

Adobe

OK
Zoom

Zoom

OK
Microsoft 365

Microsoft 365

OK
Microsoft Azure

Microsoft Azure

OK
HubSpot

HubSpot

OK
Heroku

Heroku

OK
Google Cloud

Google Cloud

OK
Jira Software

Jira Software

OK
NetSuite

NetSuite

OK
View all services Start Monitoring Your Dependencies

E-commerce platform that supports online store management with integrations for payment processing, fraud protection, tax compliance, shipping logistics, and analytics.

Monitoring BigCommerce since April 2020

Tracking 30 BigCommerce services and regions

Need help? Try here:
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Check their status page.

60 incidents in 2025

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How to monitor the status of BigCommerce and all your dependencies?

IsDown is a status page aggregator that monitors if BigCommerce and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when BigCommerce, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors BigCommerce?

IsDown monitors BigCommerce health in almost real-time

Every few minutes we go to the status page of BigCommerce (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of BigCommerce's 30 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in BigCommerce, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from BigCommerce and other services.

One status page to monitor all your external dependencies

What you get when monitoring BigCommerce with IsDown

Track BigCommerce incidents and downtimes by severity

IsDown checks BigCommerce official status page for major/minor outages or downtimes. A major outage is when BigCommerce experiences a critical issue that severely affects one or more services/regions. A minor incident is when BigCommerce experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a BigCommerce outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with BigCommerce

BigCommerce and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of BigCommerce outages and downtimes

IsDown collects all information from the outages published in BigCommerce status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming BigCommerce maintenance events

BigCommerce publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the BigCommerce outages that impact your business

IsDown monitors BigCommerce and all their 30 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor BigCommerce but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor BigCommerce and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

Start Monitoring for Free
Monitor BigCommerce and all your external dependencies in real-time

Get notified imediatelly when there's an issue with BigCommerce or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from BigCommerce and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with BigCommerce or other services

Send outage information from BigCommerce and other services to your tools

IsDown integrates with 20+ tools. Connect the status of BigCommerce and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from BigCommerce and other services to your tools

Share BigCommerce status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is BigCommerce down?'

Start Monitoring for Free
Share BigCommerce status in your status page

BigCommerce Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect BigCommerce outages, IsDown monitors BigCommerce's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official BigCommerce status page monitoring with real-time incident details.
Monitor 4,522+ services including BigCommerce in a single dashboard.
Instant BigCommerce outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of BigCommerce official status and user-reported issues.
Maintenance feed for BigCommerce
Granular alerts filtering by BigCommerce components and regions.
Start Monitoring BigCommerce with IsDown

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Frequently Asked Questions

Is BigCommerce down today?

BigCommerce isn't down. You can check BigCommerce status and incident details on the top of the page. IsDown continuously monitors BigCommerce official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current BigCommerce status?

BigCommerce is currently operational. You can check BigCommerce status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a BigCommerce outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is BigCommerce down today or just slow?

Currently there's no report of BigCommerce being slow. Check on the top of the page if there are any reported problems by other users.

How are BigCommerce outages detected?

IsDown monitors the BigCommerce official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is BigCommerce having an outage right now?

BigCommerce last outage was on October 30, 2025 with the title "Merchants can't login to their Control Panel"

How to check if BigCommerce is down?

Why use IsDown to monitor BigCommerce instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor BigCommerce and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring BigCommerce?

IsDown and DownDetector help users determine if BigCommerce is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about BigCommerce's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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