Outage in BigCommerce
Some products are not searchable in Storefront
Resolved MinorIncident Report
Summary AI Generated
For approximately 1.9 hours, BigCommerce storefront search returned incorrect results, including missing products and unexpected in-stock filtering. Engineers identified the root cause and deployed a fix. Search results have since returned to normal.
The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause.
Components affected
BigCommerce StorefrontTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 11/04/2026 08:32PM
The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal.
IDENTIFIED
3 days ago - at 11/04/2026 07:12PM
The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place.
INVESTIGATING
3 days ago - at 11/04/2026 06:41PM
The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause.
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