Outage in BigCommerce
Some Android shoppers on headless storefronts may be unable to reach checkout
Resolved MajorIncident Report
Summary AI Generated
A BigCommerce incident lasting approximately 2.2 hours affected Android users browsing headless storefronts via Chrome, who encountered errors or were blocked when redirected to checkout. Only headless storefronts were impacted; standard BigCommerce-hosted checkout pages were unaffected. The engineering team identified the root cause, applied a fix, and resolved the incident.
We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout.
Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected.
Our engineering team has identified a likely cause of this issue and is now applying a fix.
Components affected
BigCommerce StorefrontTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/26/2026 02:18PM
This incident has been resolved.
INVESTIGATING
4 days ago - at 10/26/2026 12:07PM
We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout.
Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected.
Our engineering team has identified a likely cause of this issue and is now applying a fix.
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