Outage in BigCommerce
Degraded search availability across the platform
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced degraded search availability across its Storefront for approximately 1.1 hours, during which shoppers encountered HTTP 500 errors instead of search results. Engineers investigated and implemented a fix, after which the platform was monitored before being confirmed fully resolved.
We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.
Components affected
BigCommerce StorefrontTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/27/2026 10:29PM
This incident has been resolved. All services are operational.
MONITORING
2 days ago - at 10/27/2026 10:23PM
A fix has been implemented and we're monitoring the result.
INVESTIGATING
2 days ago - at 10/27/2026 09:23PM
We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.
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