Outage in BigCommerce
Search availability reduced and latency increased
Resolved MinorIncident Report
Summary AI Generated
BigCommerce's storefront search functionality experienced reduced availability and increased latency for approximately 3.3 hours. Commerce Engineering investigated the issue and deployed a fix, after which the incident was monitored and confirmed resolved.
Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality
Components affected
BigCommerce StorefrontTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 10/24/2026 06:47PM
This incident has been resolved.
MONITORING
about 5 hours ago - at 10/24/2026 05:29PM
A fix has been put in place and we are monitoring the results
INVESTIGATING
about 7 hours ago - at 10/24/2026 03:35PM
Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality
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