Outage in BigCommerce
Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores
Resolved MinorIncident Report
Summary AI Generated
A subset of BigCommerce stores experienced an issue where Authorize.net orders processed using stored payment instruments were generating incomplete transaction IDs, causing the Capture Payment button to be missing from the Orders Interface. The incident affected the Payments component and lasted approximately 7.6 hours. A fix was implemented and the incident was fully resolved after a monitoring period.
Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface
Components affected
BigCommerce PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/23/2026 03:46AM
This incident has now been resolved
MONITORING
2 days ago - at 10/23/2026 12:51AM
A fix has been implemented and we are monitoring the results
IDENTIFIED
2 days ago - at 10/22/2026 11:22PM
The issue has been identified and a fix is being prepared
INVESTIGATING
2 days ago - at 10/22/2026 10:40PM
We are continuing to investigate this issue
INVESTIGATING
2 days ago - at 10/22/2026 08:14PM
Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface
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