Outage in BigCommerce
Some storefront searches returning incomplete results
Resolved MinorIncident Report
Summary AI Generated
A BigCommerce storefront search issue lasting approximately 1.5 hours caused some stores to receive incomplete or empty search results. The root cause was identified, and a fix was rolled out across regions. Search results returned to normal following the deployment.
Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.
Components affected
BigCommerce StorefrontTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/14/2026 08:02PM
A fix has been deployed and storefront search results are back to normal.
MONITORING
3 days ago - at 10/14/2026 07:53PM
A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.
IDENTIFIED
3 days ago - at 10/14/2026 06:32PM
Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.
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