Outage in BigCommerce
Storefront Search Stability Issues for Subset of US Stores
Resolved MinorIncident Report
Summary AI Generated
A subset of US-based BigCommerce stores experienced degraded storefront search performance, with increased latency and reduced availability of search functionality. Engineers identified the issue, implemented a fix, and monitored for stability before fully resolving the incident within 30 minutes.
Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
Components affected
BigCommerce StorefrontTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/14/2026 12:54AM
This incident has been resolved.
MONITORING
4 days ago - at 10/14/2026 12:40AM
A fix has been implemented and we are continuing to actively monitor search stability.
INVESTIGATING
4 days ago - at 10/14/2026 12:25AM
Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
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