Outage in BigCommerce
Storefront Search Stability Issues for Subset of US Stores
Resolved MinorIncident Report
Summary AI Generated
A subset of US-based BigCommerce stores experienced degraded storefront search performance, with increased latency and reduced availability affecting search functionality. Engineers identified and implemented a fix within the 35-minute incident window. The issue was fully resolved following a monitoring period to confirm search stability.
Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
Components affected
BigCommerce StorefrontTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/14/2026 09:42AM
This incident has been resolved.
MONITORING
3 days ago - at 10/14/2026 09:15AM
A fix has been implemented and we are continuing to actively monitor search stability.
INVESTIGATING
3 days ago - at 10/14/2026 09:09AM
We are currently investigating this issue.
IDENTIFIED
3 days ago - at 10/14/2026 09:08AM
Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
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