Outage in BigCommerce
Search Indexing Delays Affecting a Subset of US Stores
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced search indexing delays affecting a subset of US stores, impacting both the Storefront and Control Panel for approximately 1.2 hours. Engineers identified the root cause and temporarily disabled the affected functionality as part of the mitigation. A fix was implemented and the incident was fully resolved.
Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 10/20/2026 10:33AM
This incident has been resolved.
MONITORING
5 days ago - at 10/20/2026 09:53AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 10/20/2026 09:53AM
Commerce Engineering has identified the cause of the search indexing delays affecting a subset of stores. As part of the mitigation, the affected functionality has been temporarily disabled for affected stores.
INVESTIGATING
5 days ago - at 10/20/2026 09:23AM
Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.
Latest BigCommerce outages
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Delays in Real-Time Event Processing - about 10 hours ago
Delayed Data in Analytics Reports - 10 days ago
Some storefront searches returning incomplete results - 10 days ago
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