Is BigCommerce Support Call Center Down? BigCommerce Support Call Center Status & Outages
BigCommerce status updated
What is BigCommerce Support Call Center status right now?
BigCommerce Support Call Center is working normally
IsDown last checked BigCommerce Support Call Center status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Apr 2020
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14 incidents caught
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30 components tracked in real-time
BigCommerce Support Call Center service health over the last 24 hours
This chart shows the number of user-reported issues for BigCommerce Support Call Center service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
Outage Map
See where users report BigCommerce Support Call Center is down. The map shows recent BigCommerce Support Call Center outages from around the world.
Support Call Center Outage Map
Related services
BigCommerce Downtime Health — Last 90 Days
In the last 90 days, BigCommerce had 3 incidents with a median duration of 3 hours 8 minutes.
3
Incidents
3
Major Outages
0
Minor Incidents
3
hour
Median Resolution
Recent BigCommerce Support Call Center outages detected by IsDown
Full incident reports for recent BigCommerce Support Call Center outages, including timelines, affected components, and resolution details.
| Title | Started At | Duration |
|---|---|---|
|
Our phone and chat systems are currently experiencing technical issues preventing agents from ans...
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Jan 30, 2026 at 03:59 AM UTC
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30 minutes |
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Our phone and chat systems are currently experiencing technical issues preventing agents from ans...
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Jan 22, 2026 at 10:26 AM UTC
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about 3 hours |
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Our chat system is currently experiencing technical issues preventing agents from answering chats...
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Jan 12, 2026 at 09:50 AM UTC
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about 14 hours |
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We are currently investigating an issue where Knowledge Base articles are not accessible. Should ...
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Nov 26, 2024 at 05:01 AM UTC
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about 15 hours |
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BigCommerce engineers are investigating intermittent technical issues for support.bigcommerce.com...
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Oct 25, 2024 at 11:18 PM UTC
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about 14 hours |
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BigCommerce engineers are investigating technical issues with support.bigcommerce.com. BigCommerc...
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Oct 25, 2024 at 10:11 PM UTC
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21 minutes |
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Our phone system is currently experiencing technical issues preventing agents from answering call...
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Oct 03, 2024 at 03:58 PM UTC
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20 minutes |
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Our Support queue is currently experiencing issues preventing agents from answering chats. We wil...
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Jul 19, 2024 at 07:22 AM UTC
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about 3 hours |
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Our Support queue is currently experiencing issues preventing agents from answering chats. We wil...
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Jul 12, 2024 at 08:30 AM UTC
|
about 1 hour |
|
Our phone system is currently experiencing technical issues preventing agents from answering call...
|
Sep 12, 2023 at 06:45 AM UTC
|
about 2 hours |
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Frequently Asked Questions
Is BigCommerce Support Call Center down today?
BigCommerce Support Call Center isn't down. You can check BigCommerce Support Call Center status and incident details on the top of the page. IsDown continuously monitors BigCommerce Support Call Center official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current BigCommerce Support Call Center status?
BigCommerce Support Call Center is currently operational. You can check BigCommerce Support Call Center status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a BigCommerce Support Call Center outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is BigCommerce Support Call Center down today or just slow?
Currently there's no report of BigCommerce Support Call Center being slow. Check on the top of the page if there are any reported problems by other users.
How are BigCommerce Support Call Center outages detected?
IsDown monitors the BigCommerce Support Call Center official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is BigCommerce Support Call Center having an outage right now?
BigCommerce Support Call Center last outage was on January 29, 2026 with the title "Phone and Chat Support Offline"
How often does BigCommerce Support Call Center go down?
IsDown has tracked 14 BigCommerce Support Call Center incidents since April 2020. When BigCommerce Support Call Center goes down, incidents typically resolve within 342 minutes.
Is BigCommerce Support Call Center down for everyone or just me?
Check the BigCommerce Support Call Center status at the top of this page. IsDown combines official status page data with user reports to show whether BigCommerce Support Call Center is down for everyone or if the issue is on your end.
How IsDown compares to DownDetector when monitoring BigCommerce?
IsDown and DownDetector help users determine if BigCommerce is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about BigCommerce's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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