Check if BigCommerce Support Call Center is down, official outages, user-reported issues, and outages map.
BigCommerce Support Call Center is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
 
    IsDown has tracked 11 incidents for BigCommerce Support Call Center since started monitoring BigCommerce status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official BigCommerce Support Call Center outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration | 
|---|---|---|
| Nov 26, 2024 12:01 AM EST | 
                                              
                                                Major
                                              
                                             We are currently investigating an issue where Knowledge Base articles are not accessible. Should ...
                                             | about 15 hours | 
| Oct 25, 2024 07:18 PM EDT | 
                                              
                                                Major
                                              
                                             BigCommerce engineers are investigating intermittent technical issues for support.bigcommerce.com...
                                             | about 14 hours | 
| Oct 25, 2024 06:11 PM EDT | 
                                              
                                                Major
                                              
                                             BigCommerce engineers are investigating technical issues with support.bigcommerce.com. BigCommerc...
                                             | 21 minutes | 
| Oct 03, 2024 11:58 AM EDT | 
                                              
                                                Major
                                              
                                             Our phone system is currently experiencing technical issues preventing agents from answering call...
                                             | 20 minutes | 
| Jul 19, 2024 03:22 AM EDT | 
                                              
                                                Major
                                              
                                             Our Support queue is currently experiencing issues preventing agents from answering chats. We wil...
                                             | about 3 hours | 
| Jul 12, 2024 04:30 AM EDT | 
                                              
                                                Major
                                              
                                             Our Support queue is currently experiencing issues preventing agents from answering chats. We wil...
                                             | about 1 hour | 
| Sep 12, 2023 02:45 AM EDT | 
                                              
                                                Minor
                                              
                                             Our phone system is currently experiencing technical issues preventing agents from answering call...
                                             | about 2 hours | 
| Feb 02, 2023 05:22 AM EST | 
                                              
                                                Major
                                              
                                             Our customer relationship management software is not currently operable. This is preventing suppo...
                                             | about 2 hours | 
| Feb 01, 2023 11:35 AM EST | 
                                              
                                                Major
                                              
                                             Many of our support agents are currently experiencing power outages due to inclement weather, cau...
                                             | 3 days | 
| Jan 04, 2023 01:42 PM EST | 
                                              
                                                Minor
                                              
                                             Our phone system is currently experiencing technical issues preventing agents from answering call...
                                             | about 4 hours | 
 
    See what users are saying about BigCommerce Support Call Center issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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Monitoring BigCommerce since April 2020
Support Call Center is part of BigCommerce. Check the BigCommerce's status.
0 incidents in 2025
BigCommerce Support Call Center isn't down. You can check BigCommerce Support Call Center status and incident details on the top of the page. IsDown continuously monitors BigCommerce Support Call Center official status page every few minutes. In the last 24 hours, there were 1 outages reported.
BigCommerce Support Call Center is currently operational. You can check BigCommerce Support Call Center status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of BigCommerce Support Call Center being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the BigCommerce Support Call Center official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
BigCommerce Support Call Center last outage was on November 26, 2024 with the title "Help Center Knowledge Base Articles Unavailable"
IsDown and DownDetector help users determine if BigCommerce is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about BigCommerce's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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