Is BigCommerce Support Call Center Down? Check current status

Check if BigCommerce Support Call Center is down, official outages, user-reported issues, and outages map.

Current BigCommerce Support Call Center status

BigCommerce Support Call Center is working normally

Updated from BigCommerce official status page

BigCommerce Support Call Center not working for you?

BigCommerce Support Call Center service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage

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BigCommerce Support Call Center recent outages and downtime history

IsDown has tracked 11 incidents for BigCommerce Support Call Center since started monitoring BigCommerce status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official BigCommerce Support Call Center outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Nov 26, 2024
12:01 AM EST
Major
We are currently investigating an issue where Knowledge Base articles are not accessible. Should ...
about 15 hours
Oct 25, 2024
07:18 PM EDT
Major
BigCommerce engineers are investigating intermittent technical issues for support.bigcommerce.com...
about 14 hours
Oct 25, 2024
06:11 PM EDT
Major
BigCommerce engineers are investigating technical issues with support.bigcommerce.com. BigCommerc...
21 minutes
Oct 03, 2024
11:58 AM EDT
Major
Our phone system is currently experiencing technical issues preventing agents from answering call...
20 minutes
Jul 19, 2024
03:22 AM EDT
Major
Our Support queue is currently experiencing issues preventing agents from answering chats. We wil...
about 3 hours
Jul 12, 2024
04:30 AM EDT
Major
Our Support queue is currently experiencing issues preventing agents from answering chats. We wil...
about 1 hour
Sep 12, 2023
02:45 AM EDT
Minor
Our phone system is currently experiencing technical issues preventing agents from answering call...
about 2 hours
Feb 02, 2023
05:22 AM EST
Major
Our customer relationship management software is not currently operable. This is preventing suppo...
about 2 hours
Feb 01, 2023
11:35 AM EST
Major
Many of our support agents are currently experiencing power outages due to inclement weather, cau...
3 days
Jan 04, 2023
01:42 PM EST
Minor
Our phone system is currently experiencing technical issues preventing agents from answering call...
about 4 hours
Sign up to check more outage history

Be the first to know when BigCommerce Support Call Center goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

User comments about BigCommerce Support Call Center status

See what users are saying about BigCommerce Support Call Center issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

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Monitoring BigCommerce since April 2020

Support Call Center is part of BigCommerce. Check the BigCommerce's status.

Need help? Try here:
Support at website.
Check their status page.

0 incidents in 2025

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Frequently Asked Questions

Is BigCommerce Support Call Center down today?

BigCommerce Support Call Center isn't down. You can check BigCommerce Support Call Center status and incident details on the top of the page. IsDown continuously monitors BigCommerce Support Call Center official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current BigCommerce Support Call Center status?

BigCommerce Support Call Center is currently operational. You can check BigCommerce Support Call Center status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a BigCommerce Support Call Center outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is BigCommerce Support Call Center down today or just slow?

Currently there's no report of BigCommerce Support Call Center being slow. Check on the top of the page if there are any reported problems by other users.

How are BigCommerce Support Call Center outages detected?

IsDown monitors the BigCommerce Support Call Center official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is BigCommerce Support Call Center having an outage right now?

BigCommerce Support Call Center last outage was on November 26, 2024 with the title "Help Center Knowledge Base Articles Unavailable"

How IsDown compares to DownDetector when monitoring BigCommerce?

IsDown and DownDetector help users determine if BigCommerce is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about BigCommerce's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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