When was the last BigCommerce Support Call Center outage?

The last BigCommerce Support Call Center outage was on January 22, 2026: "Phone and Chat Systems Offline"

How do I check if BigCommerce Support Call Center is down?

Use IsDown to monitor BigCommerce Support Call Center status and get alerts when BigCommerce Support Call Center is down. You can also check the official BigCommerce status page.

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BigCommerce Support Call Center status. Is BigCommerce Support Call Center down right now?

Q: What is BigCommerce Support Call Center status right now?

BigCommerce Support Call Center is operational. Check BigCommerce Support Call Center service health and outages at the top of this page for real-time updates.

Q: Is BigCommerce Support Call Center down today?

BigCommerce Support Call Center is not down today according to the official status page. IsDown monitors BigCommerce status continuously for outages and service health issues.

Q: How do I get alerts when BigCommerce Support Call Center is down?

Create an IsDown account to monitor BigCommerce Support Call Center status. Get instant alerts via Slack, PagerDuty, or email when BigCommerce Support Call Center outages occur.

BigCommerce status updated 49 seconds ago

Is BigCommerce Support Call Center down?

BigCommerce Support Call Center is working normally

IsDown last checked BigCommerce Support Call Center status on January 23, 2026 at 02:40 PM PST. We've received 0 user reports in the past 24 hours.

Monitoring since Apr 2020 · 13 incidents caught · 30 components tracked in real-time

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BigCommerce Support Call Center service health over the last 24 hours

This chart shows the number of user-reported issues for BigCommerce Support Call Center service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

Support Call Center Outage Map

BigCommerce outage map showing where users report when BigCommerce is down

See where users report BigCommerce Support Call Center is down. The map shows recent BigCommerce Support Call Center outages from around the world.

Support Call Center Outage Map

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Monitor BigCommerce Support Call Center status and outages

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Downtime health for the last 90 days

In the last 90 days, BigCommerce had 2 incidents with a median duration of 8 hours 19 minutes.

Total

Incidents

Critical

Major Outages

Warning

Minor Incidents

Duration

8 hour

Median Resolution

Latest BigCommerce Support Call Center outages detected by IsDown

Check BigCommerce Support Call Center status history below. IsDown detects when BigCommerce Support Call Center is down, tracking both official outages and user-reported issues.

about 3 hours

Phone and Chat Systems Offline

Jan 22, 2026 at 02:26 AM

about 14 hours

Issues with Technical Support Chat Queues

Jan 12, 2026 at 01:50 AM

about 15 hours

Help Center Knowledge Base Articles Unavailable

Nov 25, 2024 at 09:01 PM

about 14 hours

Help Center Intermittent Availability

Oct 25, 2024 at 04:18 PM

21 minutes

Help Center Unavailable

Oct 25, 2024 at 03:11 PM

20 minutes

Issues with Technical Support Phone queues

Oct 03, 2024 at 08:58 AM

about 3 hours

Contact Center Issues

Jul 19, 2024 at 12:22 AM

about 1 hour

Contact Center Issues

Jul 12, 2024 at 01:30 AM

about 2 hours

Phone Systems Offline

Sep 11, 2023 at 11:45 PM

about 2 hours

Support chat and case interruption

Feb 02, 2023 at 02:22 AM

Title	Started At	Duration
Phone and Chat Systems Offline Our phone and chat systems are currently experiencing technical issues preventing agents from ans...	Jan 22, 2026 at 10:26 AM UTC	about 3 hours
Issues with Technical Support Chat Queues Our chat system is currently experiencing technical issues preventing agents from answering chats...	Jan 12, 2026 at 09:50 AM UTC	about 14 hours
Help Center Knowledge Base Articles Unavailable We are currently investigating an issue where Knowledge Base articles are not accessible. Should ...	Nov 26, 2024 at 05:01 AM UTC	about 15 hours
Help Center Intermittent Availability BigCommerce engineers are investigating intermittent technical issues for support.bigcommerce.com...	Oct 25, 2024 at 11:18 PM UTC	about 14 hours
Help Center Unavailable BigCommerce engineers are investigating technical issues with support.bigcommerce.com. BigCommerc...	Oct 25, 2024 at 10:11 PM UTC	21 minutes
Issues with Technical Support Phone queues Our phone system is currently experiencing technical issues preventing agents from answering call...	Oct 03, 2024 at 03:58 PM UTC	20 minutes
Contact Center Issues Our Support queue is currently experiencing issues preventing agents from answering chats. We wil...	Jul 19, 2024 at 07:22 AM UTC	about 3 hours
Contact Center Issues Our Support queue is currently experiencing issues preventing agents from answering chats. We wil...	Jul 12, 2024 at 08:30 AM UTC	about 1 hour
Phone Systems Offline Our phone system is currently experiencing technical issues preventing agents from answering call...	Sep 12, 2023 at 06:45 AM UTC	about 2 hours
Support chat and case interruption Our customer relationship management software is not currently operable. This is preventing suppo...	Feb 02, 2023 at 10:22 AM UTC	about 2 hours

Get alerts when BigCommerce Support Call Center is down

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Frequently Asked Questions

Is BigCommerce Support Call Center down today?

BigCommerce Support Call Center isn't down. You can check BigCommerce Support Call Center status and incident details on the top of the page. IsDown continuously monitors BigCommerce Support Call Center official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current BigCommerce Support Call Center status?

BigCommerce Support Call Center is currently operational. You can check BigCommerce Support Call Center status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a BigCommerce Support Call Center outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is BigCommerce Support Call Center down today or just slow?

Currently there's no report of BigCommerce Support Call Center being slow. Check on the top of the page if there are any reported problems by other users.

How are BigCommerce Support Call Center outages detected?

IsDown monitors the BigCommerce Support Call Center official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is BigCommerce Support Call Center having an outage right now?

BigCommerce Support Call Center last outage was on January 22, 2026 with the title "Phone and Chat Systems Offline"

How IsDown compares to DownDetector when monitoring BigCommerce?

IsDown and DownDetector help users determine if BigCommerce is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about BigCommerce's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.