What is BigCommerce Support Call Center current status?

BigCommerce Support Call Center is currently operational. You can check BigCommerce Support Call Center status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check BigCommerce Support Call Center status?

You can use IsDown service or go to BigCommerce official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when BigCommerce Support Call Center is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when BigCommerce Support Call Center has issues. BigCommerce official status page might also offer notification options such as email, SMS, or Slack.

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BigCommerce current status checked from official status page 2 minutes 32 seconds ago

BigCommerce Support Call Center Status. Is BigCommerce Support Call Center Down?

Q: Is BigCommerce Support Call Center down today?

BigCommerce Support Call Center was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the BigCommerce status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest BigCommerce Support Call Center outages, issues and problems' at the top of the page.

Check if BigCommerce Support Call Center is down, recent outages, user-reported issues, and outages map.

Is BigCommerce Support Call Center down right now? What's the current status?

BigCommerce Support Call Center is working normally

Support Call Center is a component part of BigCommerce ›

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BigCommerce Support Call Center service health. Issues reported in the last 24 hours

Working Normally

Possible Incident

Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more BigCommerce status data.

View BigCommerce Outage Reports Map

Recent BigCommerce Support Call Center Outages and Downtime History

IsDown has tracked 11 incidents for BigCommerce Support Call Center since started monitoring BigCommerce status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date	Status	Incident	Duration
Nov 26, 2024 12:01 AM EST	Major	Help Center Knowledge Base Articles Unavailable	about 15 hours
Oct 25, 2024 07:18 PM EDT	Major	Help Center Intermittent Availability	about 14 hours
Oct 25, 2024 06:11 PM EDT	Major	Help Center Unavailable	21 minutes
Oct 03, 2024 11:58 AM EDT	Major	Issues with Technical Support Phone queues	20 minutes
Jul 19, 2024 03:22 AM EDT	Major	Contact Center Issues	about 3 hours
Jul 12, 2024 04:30 AM EDT	Major	Contact Center Issues	about 1 hour
Sep 12, 2023 02:45 AM EDT	Minor	Phone Systems Offline	about 2 hours
Feb 02, 2023 05:22 AM EST	Major	Support chat and case interruption	about 2 hours
Feb 01, 2023 11:35 AM EST	Major	Increased wait times for support	3 days
Jan 04, 2023 01:42 PM EST	Minor	Phone System Outage	about 4 hours

BigCommerce Support Call Center problems reported by users

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Monitoring BigCommerce since April 2020

Support Call Center is part of BigCommerce. Check the BigCommerce's status.

0 incidents in 2025

BigCommerce Support Call Center outages in the last 28 days

September 2025 - October 2025

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Number of Incidents

0 issues

Last incident

318 days ago

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Frequently Asked Questions

Is BigCommerce Support Call Center down today?

BigCommerce Support Call Center isn't down. You can check BigCommerce Support Call Center status and incident details on the top of the page. IsDown continuously monitors BigCommerce Support Call Center official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current BigCommerce Support Call Center status?

BigCommerce Support Call Center is currently operational. You can check BigCommerce Support Call Center status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a BigCommerce Support Call Center outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is BigCommerce Support Call Center down today or just slow?

Currently there's no report of BigCommerce Support Call Center being slow. Check on the top of the page if there are any reported problems by other users.

How are BigCommerce Support Call Center outages detected?

IsDown monitors the BigCommerce Support Call Center official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is BigCommerce Support Call Center having an outage right now?

BigCommerce Support Call Center last outage was on November 26, 2024 with the title "Help Center Knowledge Base Articles Unavailable"

BigCommerce down for everyone or just me?

Check on the top of the page if there are any reported problems by other users.
Find their support at their official website.
Find their support contact at their official status page.

How IsDown compares to DownDetector when monitoring BigCommerce?

IsDown and DownDetector help users determine if BigCommerce is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about BigCommerce's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about BigCommerce status changes?

IsDown offers an easy way to monitor BigCommerce with maximum flexibility

Major Outages Notifications

IsDown monitors Support Call Center for major outages. A major outage is when Support Call Center experiences a critical issue that severely affects one or more services/regions. When BigCommerce marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors BigCommerce status page for minor outages. A minor outage is when Support Call Center experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in BigCommerce status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

BigCommerce publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors BigCommerce and all their 30 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

BigCommerce and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.