Outage in BigCommerce
Phone Systems Offline
Resolved MinorIncident Report
Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our phone provider, but in the interim please note our live chat and web case queues are available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 09/12/2023 08:14AM
A fix has been implemented with our phone provider, and our phone systems are now operational. Thank you for your patience while we resolved this issue.
INVESTIGATING
about 2 years ago - at 09/12/2023 07:45AM
We are continuing to work with our phone provider. Live chat and web case queues remain available for any support needs at this time.
INVESTIGATING
about 2 years ago - at 09/12/2023 06:45AM
Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our phone provider, but in the interim please note our live chat and web case queues are available.
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