Outage in BigCommerce
Issues with Technical Support Phone queues
Resolved Major
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Outage Details
Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our telephony provider, but in the interim please note our live chat and web case queues are available.
Components affected
BigCommerce Support Call CenterLatest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 10/03/2024 04:17PM
The issue has been resolved and all support channels are now available and functioning as expected.
MONITORING
about 1 year ago - at 10/03/2024 04:08PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 year ago - at 10/03/2024 03:58PM
Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our telephony provider, but in the interim please note our live chat and web case queues are available.
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