Outage in BigCommerce

Issues with Technical Support Phone queues

Resolved Major
October 03, 2024 - Started about 1 year ago - Lasted 20 minutes
Official incident page

Incident Report

Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our telephony provider, but in the interim please note our live chat and web case queues are available.
Components affected
BigCommerce Support Call Center

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/03/2024 04:17PM

The issue has been resolved and all support channels are now available and functioning as expected.

MONITORING about 1 year ago - at 10/03/2024 04:08PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 10/03/2024 03:58PM

Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our telephony provider, but in the interim please note our live chat and web case queues are available.

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