Outage in BigCommerce
Issues with Technical Support Chat Queues
Resolved MajorIncident Report
Our chat system is currently experiencing technical issues preventing agents from answering chats. We are working with our chat provider, but in the interim please note our live phone and web case queues are available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 01/12/2026 11:17PM
This has been resolved.
MONITORING
6 days ago - at 01/12/2026 09:26PM
Our chat system is operational and our support agents are available to receive chats. We are monitoring at this time.
INVESTIGATING
6 days ago - at 01/12/2026 09:50AM
Our chat system is currently experiencing technical issues preventing agents from answering chats. We are working with our chat provider, but in the interim please note our live phone and web case queues are available.
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