Outage in BigCommerce
Contact Center Issues
Resolved MajorIncident Report
Our Support queue is currently experiencing issues preventing agents from answering chats. We will resume chat operations as soon as possible, but in the interim please note our live phone and web case queues are available. Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 07/12/2024 09:52AM
The issue has been resolved and all Support functions are operating as expected. Thank you for your patience.
INVESTIGATING
over 1 year ago - at 07/12/2024 08:30AM
Our Support queue is currently experiencing issues preventing agents from answering chats. We will resume chat operations as soon as possible, but in the interim please note our live phone and web case queues are available. Thank you for your patience.
Latest BigCommerce outages
Merchants can't login to their Control Panel - about 23 hours ago
Search Issues - 7 days ago
Intermittent Availability Issues - 11 days ago
SMS 2FA Disruption Due to Twilio Outage - 11 days ago
Issues with completing checkout - 17 days ago
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