Outage in BigCommerce
Phone and Chat Support Offline
Resolved MajorIncident Report
Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.
Components affected
BigCommerce Support Call CenterNeed to monitor BigCommerce outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 01/30/2026 04:27AM
The issue with our support center has been resolved.
INVESTIGATING
12 days ago - at 01/30/2026 03:59AM
Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.
Latest BigCommerce outages
Elevated Response Times in EU region - about 17 hours ago
Data processing delay in Analytics report - 11 days ago
Intermittent Availability Issues - 12 days ago
Elevated Error Rates when Connecting UPS Live Quotes - 19 days ago
Phone and Chat Systems Offline - 20 days ago
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