Outage in BigCommerce
Phone and Chat Support Offline
Resolved MajorIncident Report
Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.
Components affected
BigCommerce Support Call CenterTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 01/30/2026 04:27AM
The issue with our support center has been resolved.
INVESTIGATING
2 months ago - at 01/30/2026 03:59AM
Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.
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