Outage in BigCommerce

Phone and Chat Systems Offline

Resolved Major

January 22, 2026 - Started about 9 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.

Components affected

BigCommerce Support Call Center

Need to monitor BigCommerce outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 6 hours ago - at 01/22/2026 01:34PM

This incident has been resolved.

INVESTIGATING about 8 hours ago - at 01/22/2026 11:44AM

Our phone and chat systems are operational and our support agents are available to receive phone calls and chats. We are monitoring at this time.

INVESTIGATING about 9 hours ago - at 01/22/2026 10:26AM

Latest BigCommerce outages

Elevated Error Rates when Connecting UPS Live Quotes - about 1 hour ago

Issues with Technical Support Chat Queues - 10 days ago

Issue impacting Catalyst Checkouts - 14 days ago

B2B Merchant Login - 16 days ago

Intermittent Availability Issues - 23 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5420 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook