Outage in BigCommerce
Phone and Chat Systems Offline
Resolved MajorIncident Report
Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/22/2026 01:34PM
This incident has been resolved.
INVESTIGATING
3 months ago - at 01/22/2026 11:44AM
Our phone and chat systems are operational and our support agents are available to receive phone calls and chats. We are monitoring at this time.
INVESTIGATING
3 months ago - at 01/22/2026 10:26AM
Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.
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