Outage in BigCommerce

Help Center Knowledge Base Articles Unavailable

Resolved Major

November 26, 2024 - Started over 1 year ago - Lasted about 15 hours
Official incident page

Incident Report

We are currently investigating an issue where Knowledge Base articles are not accessible. Should you need assistance, our phone, chat, case, and Community spaces are still operational.

Components affected

BigCommerce Support Call Center

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/26/2024 08:02PM

Our Knowledge Base articles are accessible once again.

INVESTIGATING over 1 year ago - at 11/26/2024 05:01AM

We are currently investigating an issue where Knowledge Base articles are not accessible. Should you need assistance, our phone, chat, case, and Community spaces are still operational.

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