Outage in BigCommerce

Help Center Knowledge Base Articles Unavailable

Resolved Major
November 26, 2024 - Started 4 months ago - Lasted about 15 hours
Official incident page

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Outage Details

We are currently investigating an issue where Knowledge Base articles are not accessible. Should you need assistance, our phone, chat, case, and Community spaces are still operational.
Components affected
BigCommerce Support Call Center
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/26/2024 08:02PM

Our Knowledge Base articles are accessible once again.

INVESTIGATING 4 months ago - at 11/26/2024 05:01AM

We are currently investigating an issue where Knowledge Base articles are not accessible. Should you need assistance, our phone, chat, case, and Community spaces are still operational.

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