Outage in BigCommerce
Contact Center Issues
Resolved MajorIncident Report
Our Support queue is currently experiencing issues preventing agents from answering chats. We will resume chat operations as soon as possible, but in the interim please note our live phone and web case queues are available. Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 07/19/2024 10:16AM
The issue has been resolved and all Support functions are operating as expected. Thank you for your patience.
IDENTIFIED
over 1 year ago - at 07/19/2024 07:22AM
Our Support queue is currently experiencing issues preventing agents from answering chats. We will resume chat operations as soon as possible, but in the interim please note our live phone and web case queues are available. Thank you for your patience.
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