Outage in BigCommerce

Contact Center Issues

Resolved Major
July 19, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Our Support queue is currently experiencing issues preventing agents from answering chats. We will resume chat operations as soon as possible, but in the interim please note our live phone and web case queues are available. Thank you for your patience.
Components affected
BigCommerce Support Call Center

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/19/2024 10:16AM

The issue has been resolved and all Support functions are operating as expected. Thank you for your patience.

IDENTIFIED over 1 year ago - at 07/19/2024 07:22AM

Our Support queue is currently experiencing issues preventing agents from answering chats. We will resume chat operations as soon as possible, but in the interim please note our live phone and web case queues are available. Thank you for your patience.

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