BigCommerce vs Shopify - Uptime & Outage Comparison
Compare uptime, outage statistics, and incident history between BigCommerce and Shopify. See which service has better reliability.
Note: Each service has different practices when updating its status page. One service may report more incidents due to transparency, not necessarily worse reliability. Compare these stats with context.
BigCommerce
Status monitoring since April 2020
Minor Outage
BigCommerce Incident Statistics
2
Last 7 days
8
Last 30 days
19
Last 90 days
Recent BigCommerce Incidents
Ongoing
about 1 hour ago
Elevated Error Rates when Connecting UPS Live Quotes
Commerce engineers have identified an elevated error rate when connecting to UPS live quotes in control panels. We wi...
Resolved
about 9 hours ago
Phone and Chat Systems Offline
Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We ...
Resolved
10 days ago
Issues with Technical Support Chat Queues
Our chat system is currently experiencing technical issues preventing agents from answering chats. We are working wit...
Shopify
Status monitoring since July 2022
Operational
Shopify Incident Statistics
2
Last 7 days
5
Last 30 days
16
Last 90 days
Recent Shopify Incidents
Resolved
about 4 hours ago
Some customers may experience performance issues with Shop Pay Installments
Some customers may experience processing issues with Shop Pay Installments. Payments are not processing as expected.
Resolved
1 day ago
Live Chat support temporarily unavailable
Connecting with Live Chat support via our Help Center may be unavailable due to a technical issue. We are investigati...
Resolved
8 days ago
Some POS-only staff accounts are being marked as inactive
Some POS-only staff accounts are unexpectedly showing as inactive, preventing these users from accessing their POS Ac...
Components Status
Ready to monitor BigCommerce, Shopify, and all your dependencies?
14-day free trial · No credit card required · No code required