Is Shopify Support down? Check the current status
Shopify Support is having a minor outage
Updated
Shopify Support is having a minor outage
Updated
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Our Live Chat support is currently unavailable due to a technical issue with Twilio. We are working with our partners to address the issue.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
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IsDown has tracked 18 incidents for Shopify Support since started monitoring Shopify status in July 2022.
29 days ago · lasted about 8 hours
Our live chat support is currently downgraded due to a technical issue. We are investigating and will keep you updated. More details
about 1 month ago · lasted about 1 hour
Users may experience issues when trying to access the Shopify Admin and Help Center. This will appear as a DNS error. More details
We've tracked and collected 18 incidents for Shopify Support since started monitoring Shopify status
Support is part of Shopify. Check the Shopify's status.
5 incidents in 2025
Number of Incidents
2 issues
Last incident
0 days ago
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Shopify Support is down. You can check Shopify Support status and incident details on the top of the page. IsDown continuously monitors Shopify Support official status page every few minutes. In the last 24 hours, there were 1 outages reported.
Shopify Support seems to be having problems. You can check Shopify Support status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Yes, there is an ongoing outage. You can check the details on the top of the page.
Yes, Shopify Support might be slow has there's an ongoing outage. You can check the details on the top of the page.
IsDown monitors the Shopify Support official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Shopify Support last outage was on April 17, 2025 with the title "Live Chat support is temporarily unavailable"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Shopify with maximum flexibility
IsDown monitors Support for major outages. A major outage is when Support experiences a critical issue that severely affects one or more services/regions. When Shopify marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Shopify status page for minor outages. A minor outage is when Support experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Shopify status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Shopify and all their 8 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Shopify and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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