What is Shopify Support status right now?

Shopify Support is operational. Check Shopify Support service health and outages at the top of this page for real-time updates.

How do I check if Shopify Support is down?

Use IsDown to monitor Shopify Support status and get alerts when Shopify Support is down. You can also check the official Shopify status page.

How do I get alerts when Shopify Support is down?

Create an IsDown account to monitor Shopify Support status. Get instant alerts via Slack, PagerDuty, or email when Shopify Support outages occur.

Is Shopify Support Down? Current Status and Outages

Q: Is Shopify Support down today?

Shopify Support is not down today according to the official status page. IsDown monitors Shopify Support status continuously for outages and service health issues.

Q: When was the last Shopify Support outage?

The last Shopify Support outage was on June 03, 2026: "Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted."

Shopify status updated 2 minutes 6 seconds ago

Current Shopify Support status

Shopify Support is working normally

IsDown last checked Shopify Support status on June 12, 2026 at 10:22 PM EDT. We've received 0 user reports in the past 24 hours. Want to know the next time Shopify Support is down? Start free 14-day trial.

Monitoring since Jul 2022 · 33 incidents caught · 8 components tracked in real-time

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Shopify Support service health over the last 24 hours

This chart shows the number of user-reported issues for Shopify Support service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. Sign up to get alerts when Shopify Support is down.

Outage Map

See where users report Shopify Support is down. The map shows recent Shopify Support outages from around the world.

Support Outage Map

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Shopify Downtime Health — Last 90 Days

In the last 90 days, Shopify had 2 incidents with a median duration of 8 hours 6 minutes.

Total

Incidents

Critical

Major Outages

Warning

Minor Incidents

Duration

8 hour

Median Resolution

Recent Shopify Support outages detected

Full incident reports for recent Shopify Support outages, including timelines, affected components, and resolution details.

about 15 hours

Some merchants and customers may encounter issues with with one or more of th...

Jun 03, 2026 at 09:27 AM

about 1 hour

Help Center and Live Chat are unavailable

Mar 20, 2026 at 03:53 PM

about 2 hours

Multiple Shopify tools and systems are down

Mar 12, 2026 at 12:01 PM

about 2 hours

Some merchants encountering error messages while interacting with Sidekick or...

Mar 08, 2026 at 08:35 PM

34 minutes

Some merchants may experience issues submitting disputes

Jan 30, 2026 at 12:13 AM

30 minutes

Live Chat support temporarily unavailable

Jan 21, 2026 at 12:04 PM

about 1 hour

Interruption in service

Dec 05, 2025 at 04:16 AM

10 minutes

Interruption in service

Dec 05, 2025 at 04:10 AM

about 14 hours

Monitoring mitigation for Admin and POS

Dec 01, 2025 at 09:47 AM

about 1 hour

Some merchants are currently unable to contact our support teams through the ...

Nov 18, 2025 at 09:46 AM

Title	IsDown detected At	Duration
Some merchants and customers may encounter issues with with one or more of the following: admins,... Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers...	Jun 03, 2026 at 01:27 PM UTC	about 15 hours
Help Center and Live Chat are unavailable Our Help Center and live chat support may be intermittently unavailable due to a technical issue....	Mar 20, 2026 at 07:53 PM UTC	about 1 hour
Multiple Shopify tools and systems are down We are currently aware of issues with access to admins, Shopify POS, and shopify.com not working ...	Mar 12, 2026 at 04:01 PM UTC	about 2 hours
Some merchants encountering error messages while interacting with Sidekick or accessing the help ... Merchants may experience issues when trying to use Sidekick within the admin seeing errors such a...	Mar 09, 2026 at 12:35 AM UTC	about 2 hours
Some merchants may experience issues submitting disputes We are investigating merchant facing issue which is impacting submitting dispute forms via the he...	Jan 30, 2026 at 05:13 AM UTC	34 minutes
Live Chat support temporarily unavailable Connecting with Live Chat support via our Help Center may be unavailable due to a technical issue...	Jan 21, 2026 at 05:04 PM UTC	30 minutes
Interruption in service Our network provider (Cloudflare) is experiencing an outage. We will update as soon as we have mo...	Dec 05, 2025 at 09:16 AM UTC	about 1 hour
Interruption in service Our network provider (Cloudflare) is experiencing an outage. We will update as soon as we have mo...	Dec 05, 2025 at 09:10 AM UTC	10 minutes
Monitoring mitigation for Admin and POS Merchants experienced issues when trying to login to Shopify admin, POS, Mobile, and Shopify Supp...	Dec 01, 2025 at 02:47 PM UTC	about 14 hours
Some merchants are currently unable to contact our support teams through the Help Center due to t... Some merchants are currently unable to contact our support teams through the Help Center due to t...	Nov 18, 2025 at 02:46 PM UTC	about 1 hour

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Frequently Asked Questions

Is Shopify Support down today?

Shopify Support isn't down. You can check Shopify Support status and incident details on the top of the page. IsDown continuously monitors Shopify Support official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Shopify Support status?

Shopify Support is currently operational. You can check Shopify Support status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Shopify Support outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Shopify Support down today or just slow?

Currently there's no report of Shopify Support being slow. Check on the top of the page if there are any reported problems by other users.

How are Shopify Support outages detected?

IsDown monitors the Shopify Support official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Shopify Support having an outage right now?

Shopify Support last outage was on June 03, 2026 with the title "Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted."

How often does Shopify Support go down?

IsDown has tracked 33 Shopify Support incidents since July 2022. When Shopify Support goes down, incidents typically resolve within 486 minutes.

Is Shopify Support down for everyone or just me?

Check the Shopify Support status at the top of this page. IsDown combines official status page data with user reports to show whether Shopify Support is down for everyone or if the issue is on your end.

How to check if Shopify is down?

Subscribe (if possible) to updates on the official status page.
Create an account in IsDown. Start monitoring Shopify and get alerts in real-time when Shopify has outages.

Why use IsDown to monitor Shopify instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Shopify and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Shopify?

IsDown and DownDetector help users determine if Shopify is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Shopify's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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