Is Shopify Support Down? Check the current Shopify Support status
Shopify Support is operational
Updated
Shopify Support is operational
Updated
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IsDown pulls data from Shopify's status page every few minutes. Refresh the page every few minutes to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
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IsDown has tracked 13 incidents for Shopify Support since started monitoring Shopify status in July 2022.
10 days ago · lasted about 1 hour
Chat queues are higher than usual currently due to the OpenAI outage. They have a status page up here: https://status.openai.com/ More details
15 days ago · lasted about 1 hour
Some merchants may see delays or errors when trying to access Shopify's Help Center. We are aware of the issue and are actively investigating. We will share further updates as soon as possible. More details
17 days ago · lasted about 1 hour
Chat queues are higher than usual currently due to the OpenAI outage. They have a status page up here: https://status.openai.com/ More details
We've tracked and collected 13 incidents for Shopify Support since started monitoring Shopify status
Number of Incidents
3 issues
Last incident
9 days ago
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IsDown offers an easy way to monitor Shopify with maximum flexibility
IsDown monitors Support for major outages. A major outage is when Support experiences a critical issue that severely affects one or more services/regions. When Shopify marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Shopify status page for minor outages. A minor outage is when Support experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Shopify status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Shopify and all their 8 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Shopify and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Shopify Support isn't down. You can check Shopify Support status and incident details on the top of the page. IsDown continuously monitors Shopify Support official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Shopify Support is currently operational. You can check Shopify Support status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Shopify Support being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Shopify Support official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Shopify Support last outage was on December 12, 2024 with the title "OpenAI is having an outage that is affecting our help center chat assistant"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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