Is Shopify Support Down? Shopify Support Status & Outages
Shopify status updated
What is Shopify Support status right now?
Shopify Support is working normally
IsDown last checked Shopify Support status on at . We've received 0 user reports in the past 24 hours.
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Monitoring since Jul 2022
·
32 incidents caught
·
8 components tracked in real-time
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Shopify Support service health over the last 24 hours
This chart shows the number of user-reported issues for Shopify Support service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. Sign up to get alerts when Shopify Support is down.
Outage Map
See where users report Shopify Support is down. The map shows recent Shopify Support outages from around the world.
Support Outage Map
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Shopify Downtime Health — Last 90 Days
In the last 90 days, Shopify had 5 incidents (3 major outages and 2 minor incidents) with a median duration of 53 minutes.
5
Incidents
3
Major Outages
2
Minor Incidents
53
minute
Median Resolution
Recent Shopify Support outages detected by IsDown
Full incident reports for recent Shopify Support outages, including timelines, affected components, and resolution details.
about 2 hours
Mar 08, 2026 at 08:35 PM
about 1 hour
Nov 18, 2025 at 09:46 AM
28 minutes
Nov 10, 2025 at 10:19 PM
| Title | Started At | Duration |
|---|---|---|
|
Our Help Center and live chat support may be intermittently unavailable due to a technical issue....
|
Mar 20, 2026 at 07:53 PM UTC
|
about 1 hour |
|
We are currently aware of issues with access to admins, Shopify POS, and shopify.com not working ...
|
Mar 12, 2026 at 04:01 PM UTC
|
about 2 hours |
|
Some merchants encountering error messages while interacting with Sidekick or accessing the help ...
Merchants may experience issues when trying to use Sidekick within the admin seeing errors such a...
|
Mar 09, 2026 at 12:35 AM UTC
|
about 2 hours |
|
We are investigating merchant facing issue which is impacting submitting dispute forms via the he...
|
Jan 30, 2026 at 05:13 AM UTC
|
34 minutes |
|
Connecting with Live Chat support via our Help Center may be unavailable due to a technical issue...
|
Jan 21, 2026 at 05:04 PM UTC
|
30 minutes |
|
Our network provider (Cloudflare) is experiencing an outage. We will update as soon as we have mo...
|
Dec 05, 2025 at 09:16 AM UTC
|
about 1 hour |
|
Our network provider (Cloudflare) is experiencing an outage. We will update as soon as we have mo...
|
Dec 05, 2025 at 09:10 AM UTC
|
10 minutes |
|
Merchants experienced issues when trying to login to Shopify admin, POS, Mobile, and Shopify Supp...
|
Dec 01, 2025 at 02:47 PM UTC
|
about 14 hours |
|
Some merchants are currently unable to contact our support teams through the Help Center due to t...
Some merchants are currently unable to contact our support teams through the Help Center due to t...
|
Nov 18, 2025 at 02:46 PM UTC
|
about 1 hour |
|
Our live chat support is temporarily unavailable due to a technical issue with our tooling provid...
|
Nov 11, 2025 at 03:19 AM UTC
|
28 minutes |
Trusted by 1000+ teams
Be the first to know when Shopify Support goes down
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Frequently Asked Questions
Is Shopify Support down today?
Shopify Support isn't down. You can check Shopify Support status and incident details on the top of the page. IsDown continuously monitors Shopify Support official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Shopify Support status?
Shopify Support is currently operational. You can check Shopify Support status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Shopify Support outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Shopify Support down today or just slow?
Currently there's no report of Shopify Support being slow. Check on the top of the page if there are any reported problems by other users.
How are Shopify Support outages detected?
IsDown monitors the Shopify Support official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Shopify Support having an outage right now?
Shopify Support last outage was on March 20, 2026 with the title "Help Center and Live Chat are unavailable"
How often does Shopify Support go down?
IsDown has tracked 32 Shopify Support incidents since July 2022. When Shopify Support goes down, incidents typically resolve within 70 minutes.
Is Shopify Support down for everyone or just me?
Check the Shopify Support status at the top of this page. IsDown combines official status page data with user reports to show whether Shopify Support is down for everyone or if the issue is on your end.
How to check if Shopify is down?
- Subscribe (if possible) to updates on the official status page.
- Create an account in IsDown. Start monitoring Shopify and get alerts in real-time when Shopify has outages.
Why use IsDown to monitor Shopify instead of the official status page?
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Shopify and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
How IsDown compares to DownDetector when monitoring Shopify?
IsDown and DownDetector help users determine if Shopify is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Shopify's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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