What is Shopify Support status right now?

Shopify Support is operational. Check Shopify Support service health and outages at the top of this page for real-time updates.

When was the last Shopify Support outage?

The last Shopify Support outage was on December 05, 2025: "Interruption in service"

How do I check if Shopify Support is down?

Use IsDown to monitor Shopify Support status and get alerts when Shopify Support is down. You can also check the official Shopify status page.

How do I get alerts when Shopify Support is down?

Create an IsDown account to monitor Shopify Support status. Get instant alerts via Slack, PagerDuty, or email when Shopify Support outages occur.

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Shopify Support status. Is Shopify Support down right now?

Q: Is Shopify Support down today?

Shopify Support is not down today according to the official status page. IsDown monitors Shopify status continuously for outages and service health issues.

Shopify status updated 2 minutes 16 seconds ago

Is Shopify Support down?

Shopify Support is working normally

IsDown last checked Shopify Support status on January 21, 2026 at 09:38 AM EET. We've received 0 user reports in the past 24 hours.

Monitoring since Jul 2022 · 27 incidents caught · 8 components tracked in real-time

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Shopify Support service health over the last 24 hours

This chart shows the number of user-reported issues for Shopify Support service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

Support Outage Map

Shopify outage map showing where users report when Shopify is down

See where users report Shopify Support is down. The map shows recent Shopify Support outages from around the world.

Support Outage Map

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Monitor Shopify Support status and outages

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Get instant alerts when outages are detected
Be the first to know if service is down
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Downtime health for the last 90 days

In the last 90 days, Shopify had 5 incidents (4 major outages and 1 minor incident) with a median duration of 52 minutes.

Total

Incidents

Critical

Major Outages

Warning

Minor Incidents

Duration

52 minute

Median Resolution

Latest Shopify Support outages detected by IsDown

Check Shopify Support status history below. IsDown detects when Shopify Support is down, tracking both official outages and user-reported issues.

about 1 hour

Interruption in service

Dec 05, 2025 at 11:16 AM

10 minutes

Interruption in service

Dec 05, 2025 at 11:10 AM

about 14 hours

Monitoring mitigation for Admin and POS

Dec 01, 2025 at 04:47 PM

about 1 hour

Some merchants are currently unable to contact our support teams through the ...

Nov 18, 2025 at 04:46 PM

28 minutes

Live chat support temporarily unavailable due to issue with tooling provider ...

Nov 11, 2025 at 05:19 AM

about 5 hours

Some users are unable to connect with Live Support

Oct 20, 2025 at 08:18 PM

about 3 hours

Due to an AWS outage, some users may encounter issues with a number of Shopif...

Oct 20, 2025 at 11:44 AM

about 1 hour

Help Center support is unavailable for some merchants

Jul 24, 2025 at 08:11 PM

about 2 hours

Some users are unable to connect to Live Support

Jul 14, 2025 at 08:12 PM

about 4 hours

Live Chat support is temporarily unavailable

Apr 17, 2025 at 11:54 PM

Title	Started At	Duration
Interruption in service Our network provider (Cloudflare) is experiencing an outage. We will update as soon as we have mo...	Dec 05, 2025 at 09:16 AM UTC	about 1 hour
Interruption in service Our network provider (Cloudflare) is experiencing an outage. We will update as soon as we have mo...	Dec 05, 2025 at 09:10 AM UTC	10 minutes
Monitoring mitigation for Admin and POS Merchants experienced issues when trying to login to Shopify admin, POS, Mobile, and Shopify Supp...	Dec 01, 2025 at 02:47 PM UTC	about 14 hours
Some merchants are currently unable to contact our support teams through the Help Center due to t... Some merchants are currently unable to contact our support teams through the Help Center due to t...	Nov 18, 2025 at 02:46 PM UTC	about 1 hour
Live chat support temporarily unavailable due to issue with tooling provider Twilio Our live chat support is temporarily unavailable due to a technical issue with our tooling provid...	Nov 11, 2025 at 03:19 AM UTC	28 minutes
Some users are unable to connect with Live Support Some users are currently experiencing an issue where they are unable to connect with Live Support...	Oct 20, 2025 at 05:18 PM UTC	about 5 hours
Due to an AWS outage, some users may encounter issues with a number of Shopify Services Users may experience issues when trying to use some payment methods. Users may also experience is...	Oct 20, 2025 at 08:44 AM UTC	about 3 hours
Help Center support is unavailable for some merchants Some merchants are currently unable to contact our support teams through the Help Center due to t...	Jul 24, 2025 at 05:11 PM UTC	about 1 hour
Some users are unable to connect to Live Support Some users attempting to connect with Live Support are unable to do so. This is due to an issue w...	Jul 14, 2025 at 05:12 PM UTC	about 2 hours
Live Chat support is temporarily unavailable Our Live Chat support is currently unavailable due to a technical issue with Twilio. We are wor...	Apr 17, 2025 at 08:54 PM UTC	about 4 hours

Get alerts when Shopify Support is down

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Frequently Asked Questions

Is Shopify Support down today?

Shopify Support isn't down. You can check Shopify Support status and incident details on the top of the page. IsDown continuously monitors Shopify Support official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Shopify Support status?

Shopify Support is currently operational. You can check Shopify Support status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Shopify Support outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Shopify Support down today or just slow?

Currently there's no report of Shopify Support being slow. Check on the top of the page if there are any reported problems by other users.

How are Shopify Support outages detected?

IsDown monitors the Shopify Support official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Shopify Support having an outage right now?

Shopify Support last outage was on December 05, 2025 with the title "Interruption in service"

How IsDown compares to DownDetector when monitoring Shopify?

IsDown and DownDetector help users determine if Shopify is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Shopify's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.