What is Shopify Support current status?

Shopify Support is currently operational. You can check Shopify Support status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check Shopify Support status?

You can use IsDown service or go to Shopify official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when Shopify Support is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when Shopify Support has issues. Shopify official status page might also offer notification options such as email, SMS, or Slack.

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Is Shopify Support Down? Check current status

Q: Is Shopify Support down today?

Shopify Support was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Shopify status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Shopify Support outages, issues and problems' at the top of the page.

Check if Shopify Support is down, official outages, user-reported issues, and outages map.

Current Shopify Support status

Shopify status updated 32 seconds ago

Shopify Support is working normally

Shopify Support status was last checked by IsDown on December 07, 2025 at 07:49 AM PST, and appears to be operational. We've received 0 user reports in the past 24 hours.

Support is a component of Shopify ›

Shopify Support service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally

Possible Incident

Confirmed Outage

View Shopify Reports Map

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Shopify Support recent outages and downtime history

IsDown has tracked 27 incidents for Shopify Support since started monitoring Shopify status in July 2022. We collect data from 4600+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Shopify Support outages and also issues that we're started by a spike in crowdsource reports.

Date	Incident	Duration
Dec 05, 2025 01:16 AM PST	Major Interruption in service Our network provider (Cloudflare) is experiencing an outage. We will update as soon as we have mo...	about 1 hour
Dec 05, 2025 01:10 AM PST	Major Interruption in service Our network provider (Cloudflare) is experiencing an outage. We will update as soon as we have mo...	10 minutes
Dec 01, 2025 06:47 AM PST	Minor Monitoring mitigation for Admin and POS Merchants experienced issues when trying to login to Shopify admin, POS, Mobile, and Shopify Supp...	about 14 hours
Nov 18, 2025 06:46 AM PST	Major Some merchants are currently unable to contact our support teams through the Help Center due to t... Some merchants are currently unable to contact our support teams through the Help Center due to t...	about 1 hour
Nov 10, 2025 07:19 PM PST	Major Live chat support temporarily unavailable due to issue with tooling provider Twilio Our live chat support is temporarily unavailable due to a technical issue with our tooling provid...	28 minutes
Oct 20, 2025 10:18 AM PDT	Minor Some users are unable to connect with Live Support Some users are currently experiencing an issue where they are unable to connect with Live Support...	about 5 hours
Oct 20, 2025 01:44 AM PDT	Minor Due to an AWS outage, some users may encounter issues with a number of Shopify Services Users may experience issues when trying to use some payment methods. Users may also experience is...	about 3 hours
Jul 24, 2025 10:11 AM PDT	Major Help Center support is unavailable for some merchants Some merchants are currently unable to contact our support teams through the Help Center due to t...	about 1 hour
Jul 14, 2025 10:12 AM PDT	Major Some users are unable to connect to Live Support Some users attempting to connect with Live Support are unable to do so. This is due to an issue w...	about 2 hours
Apr 17, 2025 01:54 PM PDT	Minor Live Chat support is temporarily unavailable Our Live Chat support is currently unavailable due to a technical issue with Twilio. We are wor...	about 4 hours

Be the first to know when Shopify Support goes down

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Track outages in real-time
Keep your team or customers informed
Create private or public status pages

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User comments about Shopify Support status

See what users are saying about Shopify Support issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

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Support component for assisting Shopify users with technical issues, account queries, and guidance on using the platform effectively.

Monitoring Shopify since July 2022

Support is part of Shopify. Check the Shopify's status.

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14 incidents in 2025

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Frequently Asked Questions

Is Shopify Support down today?

Shopify Support isn't down. You can check Shopify Support status and incident details on the top of the page. IsDown continuously monitors Shopify Support official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Shopify Support status?

Shopify Support is currently operational. You can check Shopify Support status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Shopify Support outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Shopify Support down today or just slow?

Currently there's no report of Shopify Support being slow. Check on the top of the page if there are any reported problems by other users.

How are Shopify Support outages detected?

IsDown monitors the Shopify Support official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Shopify Support having an outage right now?

Shopify Support last outage was on December 05, 2025 with the title "Interruption in service"

How IsDown compares to DownDetector when monitoring Shopify?

IsDown and DownDetector help users determine if Shopify is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Shopify's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Is Shopify Support Down? Check current status

Current Shopify Support status

Shopify Support not working for you?

Shopify Support service health. Issues reported in the last 24 hours

View Shopify Reports Map

Be the first to know when Shopify Support goes down

Shopify Support recent outages and downtime history

Be the first to know when Shopify Support goes down

User comments about Shopify Support status

Shopify Support not working for you?

Frequently Asked Questions

Is Shopify Support down today?

What is the current Shopify Support status?

Is there a Shopify Support outage now?

Is Shopify Support down today or just slow?

How are Shopify Support outages detected?

Is Shopify Support having an outage right now?

How IsDown compares to DownDetector when monitoring Shopify?

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