Is Shopify Support Down? Check current status
Check if Shopify Support is down, official outages, user-reported issues, and outages map.
Current Shopify Support status
Shopify Support is working normally
Updated from Shopify official status page
Shopify Support service health. Issues reported in the last 24 hours
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
Working Normally
Possible Incident
Confirmed Outage
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- Track outages in real-time
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Shopify Support recent outages and downtime history
IsDown has tracked 23 incidents for Shopify Support since started monitoring Shopify status in July 2022. We collect data from 4600+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Shopify Support outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Nov 11, 2025
04:19 AM CET
|
Major
Our live chat support is temporarily unavailable due to a technical issue with our tooling provid...
|
28 minutes |
|
Oct 20, 2025
07:18 PM CEST
|
Minor
Some users are currently experiencing an issue where they are unable to connect with Live Support...
|
about 5 hours |
|
Oct 20, 2025
10:44 AM CEST
|
Minor
Users may experience issues when trying to use some payment methods. Users may also experience is...
|
about 3 hours |
|
Jul 24, 2025
07:11 PM CEST
|
Major
Some merchants are currently unable to contact our support teams through the Help Center due to t...
|
about 1 hour |
|
Jul 14, 2025
07:12 PM CEST
|
Major
Some users attempting to connect with Live Support are unable to do so. This is due to an issue w...
|
about 2 hours |
|
Apr 17, 2025
10:54 PM CEST
|
Minor
Our Live Chat support is currently unavailable due to a technical issue with Twilio.
We are wor...
|
about 4 hours |
|
Mar 20, 2025
05:01 AM CET
|
Minor
Our live chat support is currently downgraded due to a technical issue. We are investigating and ...
|
about 8 hours |
|
Mar 07, 2025
04:32 PM CET
|
Minor
Users may experience issues when trying to access the Shopify Admin and Help Center. This will ap...
|
about 1 hour |
|
Feb 24, 2025
04:51 PM CET
|
Minor
Our Help Center is currently unavailable for all users. We are working to restore service as soon...
|
about 1 hour |
|
Jan 31, 2025
07:16 PM CET
|
Minor
Our phone support is currently unavailable due to a technical issue. We are investigating and wil...
|
34 minutes |
Be the first to know when Shopify Support goes down
- Monitor external dependencies in one place
- Track outages in real-time
- Keep your team or customers informed
- Create private or public status pages
User comments about Shopify Support status
See what users are saying about Shopify Support issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
No comments yet
Support component for assisting Shopify users with technical issues, account queries, and guidance on using the platform effectively.
Monitoring Shopify since July 2022
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Reach out in social media at X account.
Support at website.
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10 incidents in 2025
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