Outage in Shopify
Help Center support is unavailable for some merchants
Resolved MajorIncident Report
Some merchants are currently unable to contact our support teams through the Help Center due to technical issues. We are investigating and will keep you updated.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 07/24/2025 05:58PM
A fix was implemented at 17:35 UTC, which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
INVESTIGATING
6 months ago - at 07/24/2025 05:25PM
We are still investigating the issue and will continue to keep you updated.
INVESTIGATING
6 months ago - at 07/24/2025 05:11PM
Some merchants are currently unable to contact our support teams through the Help Center due to technical issues. We are investigating and will keep you updated.
Latest Shopify outages
Some merchants unable to access and apply Checkout Blocks App functions - about 1 month ago
Interruption in service - about 2 months ago
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