Outage in Shopify
Help Center support is unavailable for some merchants
Resolved Major
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Outage Details
Some merchants are currently unable to contact our support teams through the Help Center due to technical issues. We are investigating and will keep you updated.
Components affected
Shopify SupportLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/24/2025 05:58PM
A fix was implemented at 17:35 UTC, which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
INVESTIGATING
1 day ago - at 07/24/2025 05:25PM
We are still investigating the issue and will continue to keep you updated.
INVESTIGATING
1 day ago - at 07/24/2025 05:11PM
Some merchants are currently unable to contact our support teams through the Help Center due to technical issues. We are investigating and will keep you updated.
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