Outage in Shopify
Help Center support is unavailable for some merchants
Resolved MajorIncident Report
Some merchants are currently unable to contact our support teams through the Help Center due to technical issues. We are investigating and will keep you updated.
Components affected
Shopify SupportOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Try IsDown risk-free
14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 07/24/2025 05:58PM
A fix was implemented at 17:35 UTC, which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
INVESTIGATING
3 months ago - at 07/24/2025 05:25PM
We are still investigating the issue and will continue to keep you updated.
INVESTIGATING
3 months ago - at 07/24/2025 05:11PM
Some merchants are currently unable to contact our support teams through the Help Center due to technical issues. We are investigating and will keep you updated.
Latest Shopify outages
Buyers may encounter failure messages from third-party PayPal - about 21 hours ago
Shopify Flow - workflow runs, may be delayed - about 22 hours ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
