Outage in Shopify
Order details pages may not show fulfilled line item cards in Admin and POS
Resolved MinorIncident Report
Summary AI Generated
Shopify experienced an issue where some merchants could not see fulfilled line item cards in their Admin, POS, and other apps that rely on order details information. The underlying fulfillments and customer ordering functionality remained unaffected throughout the incident. The issue was resolved after 2.9 hours with a fix implemented that restored visibility of fulfilled item cards.
Some merchants may be experiencing issues seeing fulfilled items or line-items cards in their Admin, POS and as well as other apps that rely on Order details information. Please note, the underlying fulfillments are unimpacted, and line items are still being fulfilled. Customers are able to make orders as normal.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/24/2026 02:58AM
Between 22:30 23rd April - 02:51 24th April UTC , we experienced an issue impacting the fulfilled item card for some orders . A fix was implemented at 02:15 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
4 days ago - at 04/24/2026 02:47AM
This issue has been resolved and is being monitored.
IDENTIFIED
4 days ago - at 04/24/2026 01:38AM
We have identified the problem impacting Order details showing fufillment items and are working on a solution.
IDENTIFIED
4 days ago - at 04/24/2026 12:27AM
We have identified the problem impacting Order details showing fufillment items and are working on a solution.
INVESTIGATING
4 days ago - at 04/24/2026 12:08AM
Some merchants may be experiencing issues seeing fulfilled items or line-items cards in their Admin, POS and as well as other apps that rely on Order details information. Please note, the underlying fulfillments are unimpacted, and line items are still being fulfilled. Customers are able to make orders as normal.
Latest Shopify outages
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