Outage in Shopify
Chat support on Shopify Help Center is temporarily unavailable
Resolved MajorIncident Report
Summary AI Generated
Shopify's live chat support on the Help Center was temporarily unavailable for approximately 23 minutes due to a technical issue. The outage affected the Support component, leaving merchants unable to access real-time chat assistance. The issue was resolved and confirmed stable following a monitoring period.
Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.
Components affected
Shopify SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 08/27/2026 06:51PM
The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
about 11 hours ago - at 08/27/2026 06:41PM
The issues with the Shopify Help Center have been resolved, and are being monitored.
INVESTIGATING
about 12 hours ago - at 08/27/2026 06:31PM
Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.
Latest Shopify outages
Live support unavailable for merchants - 8 days ago
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