Outage in Shopify
Some merchants encountering error messages within their admins
Resolved MajorIncident Report
Summary AI Generated
Shopify merchants experienced errors and slow loading in the Shopify Admin, with affected pages displaying "504 Gateway Time-out" messages. The incident impacted both the web and mobile versions of the Admin for approximately 43 minutes. The web Admin was restored during the investigation, with the team continuing to address remaining issues on the mobile version.
Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.
Components affected
Shopify API & MobileTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
2 days ago - at 10/29/2026 08:43AM
We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.
INVESTIGATING
2 days ago - at 10/29/2026 08:34AM
We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.
INVESTIGATING
2 days ago - at 10/29/2026 08:18AM
Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.
Latest Shopify outages
Shop App, Shop Pay & Shop Pay Installments are unavailable - about 1 month ago
Some customers experiencing issues with the Shop App - about 1 month ago
Shopify Admins are experiencing degraded performance - about 2 months ago
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