Outage in Shopify
Shop App, Shop Pay & Shop Pay Installments are unavailable
Resolved MinorIncident Report
Summary AI Generated
A roughly 3-hour outage on September 18, 2026 took down the Shop App, shop.app website, Shop Pay, Shop Pay Installments, and Login with Shop, with checkout flows dependent on Shop Pay also failing. The incident expanded to include shipping label voids, shipment tracking updates, and tracking notifications, with users experiencing account access failures and connection errors. All affected services were fully restored by 17:43 ET with no further impact observed after monitoring.
The Shop App is currently unavailable and shop.app web page is also down. At checkout Shop Pay and Shop Pay Installments are unavailable. Login with Shop is disabled, and checkout flows that depend on Shop Pay are failing.
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 09/18/2026 09:43PM
Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, shipping label voids, shipment tracking updates, and tracking notifications. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
about 15 hours ago - at 09/18/2026 09:00PM
Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, and shipping label voids. Shipment tracking updates and tracking notifications remain degraded. We continue working to restore these services.
INVESTIGATING
about 16 hours ago - at 09/18/2026 08:10PM
We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Merchants are also unable to void shipping labels. Shipment tracking updates are unavailable, and tracking notifications are not being sent to merchants or buyers. We will provide another update when more information is available.
INVESTIGATING
about 16 hours ago - at 09/18/2026 07:45PM
We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Other payment methods remain available at checkout. We will provide another update when more information is available.
INVESTIGATING
about 17 hours ago - at 09/18/2026 06:56PM
We are investigating and will keep you updated.
INVESTIGATING
about 17 hours ago - at 09/18/2026 06:45PM
The Shop App is currently unavailable and shop.app web page is also down. At checkout Shop Pay and Shop Pay Installments are unavailable. Login with Shop is disabled, and checkout flows that depend on Shop Pay are failing.
Latest Shopify outages
Some customers experiencing issues with the Shop App - about 22 hours ago
Shopify Admins are experiencing degraded performance - 4 days ago
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