Outage in Shopify
Some customers experiencing issues with the Shop App
Resolved MajorIncident Report
Summary AI Generated
A major incident on Shopify's Shop App caused products to fail to load and left some shops unavailable, affecting the API and Mobile components. The issue was identified and a fix was implemented within approximately 8 minutes of the initial report. The incident was fully resolved within 25 minutes.
Some customers may experience issues with the Shop App. Products are not loading. Some shops may not be available.
Components affected
Shopify API & MobileTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 09/18/2026 02:02PM
This incident has been resolved.
MONITORING
about 22 hours ago - at 09/18/2026 01:53PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 22 hours ago - at 09/18/2026 01:48PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 22 hours ago - at 09/18/2026 01:40PM
Some customers may experience issues with the Shop App. Products are not loading. Some shops may not be available.
Latest Shopify outages
Shop App, Shop Pay & Shop Pay Installments are unavailable - about 17 hours ago
Shopify Admins are experiencing degraded performance - 4 days ago
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