Outage in Shopify
Search API performance issues: Storefront Search, Catalog API and Shop App experiencing degraded functionality
Resolved MinorIncident Report
Summary AI Generated
Shopify experienced degraded search functionality across Storefront Search, Catalog API, and the Shop app from July 31 to August 3, 2026, lasting approximately 3.2 hours of active incident response. The issue caused inconsistent or missing search results and intermittent timeouts affecting the API, Admin, and Storefront components. A fix was deployed at 19:00 UTC on August 3, fully resolving the issue with no further impact observed.
We are aware of an issue affecting Storefront Search, Catalog API and Shop app search functionality. This may produce inconsistent or no search results and intermittent timeouts. We are actively investigating and will update you on steps toward resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 08/03/2026 10:27PM
Between July 31 and August 3, we experienced Storefront Search, Catalog API and Shop app search functionality issues. A fix was implemented at 19:00 UTC on August 3 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
about 19 hours ago - at 08/03/2026 09:07PM
We continue to see recovery across Storefront and other Search API. We are continuing to monitor in order to ensure full resolution.
MONITORING
about 21 hours ago - at 08/03/2026 07:51PM
We have noted recovery in the affected areas including storefront searches. We continue to monitor and will update you once full recovery is confirmed.
INVESTIGATING
about 21 hours ago - at 08/03/2026 07:19PM
We are aware of an issue affecting Storefront Search, Catalog API and Shop app search functionality. This may produce inconsistent or no search results and intermittent timeouts. We are actively investigating and will update you on steps toward resolution.
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