Outage in Shopify
No installment options are available on Shop Pay checkouts in the US
Resolved MinorIncident Report
Summary AI Generated
US-based Shop Pay customers were unable to see or use installment payment options during checkout due to an outage with third-party provider Affirm. The issue affected Shopify's checkout component for approximately 6 hours (15:52–21:40 UTC). Affirm resolved the underlying problem on their end, after which Shopify re-enabled Shop Pay Installments at 21:50 UTC and confirmed full resolution.
We are currently experiencing an issue with third-party installments provider Affirm which is causing Shop Pay Installments options to be unavailabe to US storefront users. Please refer to Affirm's public status page for the latest updates.
Components affected
Shopify CheckoutTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 24 hours ago - at 08/12/2026 09:59PM
Between 15:52 UTC – 21:40 UTC, we experienced an outage with Shop Pay Installments for storefront users in the US due to a third-party issue with Installments provider Affirm, causing Installments options to appear unavailable to affected users. At 21:40, Affirm confirmed a fix to their systems. We reenabled Shop Pay Instalments at 21:50 at which time we confirmed the issue resolved. The monitoring period for this issue has ended and no further impact has been observed.
IDENTIFIED
1 day ago - at 08/12/2026 09:30PM
We are currently experiencing an issue with third-party installments provider Affirm which is causing Shop Pay Installments options to be unavailabe to US storefront users. Please refer to Affirm's public status page for the latest updates.
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