Outage in Shopify

Shop Pay Installments has been temporarily disabled for US buyers

Resolved Major

August 14, 2026 - Started about 9 hours ago - Lasted 24 minutes
Official incident page

Incident Report

Summary AI Generated

Shop Pay Installments was temporarily unavailable to US buyers due to a connectivity issue with the underlying third-party service, causing the option to appear disabled at checkout. Standard Shop Pay remained functional throughout the incident. The issue was resolved within 24 minutes, with the installments option fully restored for eligible buyers.

The Shop Pay Installments option is temporarily disabled for United States buyers, due to a connectivity issue with the third-party service that powers it. That option will show as unavailable at checkout. Shop Pay remains available, otherwise.

Components affected

Shopify Third party services

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Latest Updates ( sorted recent to last )

RESOLVED about 9 hours ago - at 08/14/2026 03:48PM

This issue has been resolved, and Shop Pay Installments is available to eligible buyers at checkout.

MONITORING about 9 hours ago - at 08/14/2026 03:41PM

Shop Pay Installments has been re-enabled, and we are monitoring that.

INVESTIGATING about 9 hours ago - at 08/14/2026 03:27PM

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