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Outage in Shopify

Analytics and reports may not show updated information.

Resolved Minor
April 24, 2026 - Started 4 days ago - Lasted about 10 hours
Official incident page

Incident Report

Summary AI Generated

Shopify experienced a 9.7-hour incident where Reports and Analytics were delayed in showing accurate figures for some stores, though no data was lost. The issue affected the Reports and Dashboards components from 14:01 UTC to 23:39 UTC on April 24th, 2026. A fix was implemented at 21:47 UTC which fully resolved the delayed reporting problem.

Reports and analytics may be delayed in reporting accurate figures for some stores; however, no data has been lost. We are actively working on a resolution.
Components affected
Shopify Reports and Dashboards

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/24/2026 11:41PM

Between 14:01 UTC - 23:39 UTC, we experienced an issue where Reports and Analytics were delayed in reporting accurate figures for some stores. A fix was implemented at 21:47 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 3 days ago - at 04/24/2026 10:07PM

This issue has been resolved and is being monitored.

IDENTIFIED 3 days ago - at 04/24/2026 08:03PM

We are still working to resolve the issue with analytics and reports. We will provide an update in 4 hours, or sooner if more information becomes available.

IDENTIFIED 4 days ago - at 04/24/2026 06:56PM

We've identified the problem impacting analytics and reports. A resolution is in progress.

IDENTIFIED 4 days ago - at 04/24/2026 05:47PM

We've identified the problem impacting analytics and reports. A resolution is in progress.

IDENTIFIED 4 days ago - at 04/24/2026 04:37PM

We've identified the problem impacting analytics and reports. We're implementing a solution to resolve the issue as soon as possible.

IDENTIFIED 4 days ago - at 04/24/2026 03:42PM

We've identified the problem impacting analytics and reports. We're implementing a solution to resolve the issue as soon as possible.

INVESTIGATING 4 days ago - at 04/24/2026 02:19PM

We are continuing to investigate and will keep you updated.

INVESTIGATING 4 days ago - at 04/24/2026 02:01PM

Reports and analytics may be delayed in reporting accurate figures for some stores; however, no data has been lost. We are actively working on a resolution.

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