Outage in Shopify
Merchants may experience issues when trying to access the Shopify admin
Resolved MajorIncident Report
Summary AI Generated
Shopify experienced database-related issues that prevented merchants from accessing the Shopify admin and caused errors with the Dev Dashboard, with users reporting backend API errors. The incident lasted 2.3 hours and was caused by database problems that occurred between 12:50 UTC and 13:50 UTC. A fix was implemented at 13:50 UTC which resolved the access issues and API errors.
Merchants may experience issues when trying to access the Shopify admin. This is also affecting the Dev Dashboard. We are investigating into the issue and will keep you updated.
Components affected
Shopify AdminTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 04/29/2026 03:23PM
Between 12:50 UTC and 13:50 UTC, we experienced database related issues that caused errors in Shopify store admins and the Dev Dashboard. A fix was implemented at 13:50 UTC which resolved the issues. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
about 9 hours ago - at 04/29/2026 02:52PM
This issue has been resolved and is being monitored.
MONITORING
about 10 hours ago - at 04/29/2026 01:47PM
This issue has been resolved and is being monitored.
IDENTIFIED
about 10 hours ago - at 04/29/2026 01:44PM
We've identified the problem admin and we're implimenting a solution.
INVESTIGATING
about 11 hours ago - at 04/29/2026 01:25PM
We are investigating and will keep you updated.
INVESTIGATING
about 11 hours ago - at 04/29/2026 01:14PM
Merchants may experience issues when trying to access the Shopify admin. This is also affecting the Dev Dashboard. We are investigating into the issue and will keep you updated.
source IsDown
Users report possible problems with Shopify
Reports started 1 minute before official outage was reported
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