Outage in BigCommerce

Issues with sending New Order Notification emails

Resolved Minor
November 12, 2024 - Started 12 months ago - Lasted about 4 hours
Official incident page

Incident Report

BigCommerce engineers are investigating an issue with sending New Order Notification emails to merchants. Transactional emails to customers are not impacted.
Components affected
BigCommerce Store Transactional Email

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/12/2024 06:23PM

This incident has been resolved.

IDENTIFIED 12 months ago - at 11/12/2024 05:23PM

BigCommerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they come through.

INVESTIGATING 12 months ago - at 11/12/2024 02:40PM

This issue is also impacting certain transactional emails such as the Account Created and Return Confirmation email.

INVESTIGATING 12 months ago - at 11/12/2024 02:30PM

BigCommerce engineers are investigating an issue with sending New Order Notification emails to merchants. Transactional emails to customers are not impacted.

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