Outage in BigCommerce
Issues with sending New Order Notification emails
Resolved MinorIncident Report
BigCommerce engineers are investigating an issue with sending New Order Notification emails to merchants. Transactional emails to customers are not impacted.
Components affected
BigCommerce Store Transactional EmailTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 11/12/2024 06:23PM
This incident has been resolved.
IDENTIFIED
over 1 year ago - at 11/12/2024 05:23PM
BigCommerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they come through.
INVESTIGATING
over 1 year ago - at 11/12/2024 02:40PM
This issue is also impacting certain transactional emails such as the Account Created and Return Confirmation email.
INVESTIGATING
over 1 year ago - at 11/12/2024 02:30PM
BigCommerce engineers are investigating an issue with sending New Order Notification emails to merchants. Transactional emails to customers are not impacted.
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