Outage in BigPanda

BigPanda - ServiceNow Autoshares

Resolved Minor
March 24, 2023 - Started over 1 year ago - Lasted about 12 hours
Official incident page

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Outage Details

We are currently investigating an issue with shares to ServiceNow.
Components affected
BigPanda Incident Sharing
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/25/2023 01:35AM

This incident has been resolved. All services are operational and functioning at nominal levels.

IDENTIFIED over 1 year ago - at 03/24/2023 08:35PM

The backlog continues to process, and at this time, over 75% of backlogged data has been successfully processed.

IDENTIFIED over 1 year ago - at 03/24/2023 06:30PM

The backlog continues to process, and at this time, over 50% of backlogged data has been successfully processed. The root cause was due to a sudden and abnormal influx of data into the processing queue that very quickly overwhelmed the service. We have identified and mitigated the source of this increased volume. We have scaled out the service to maximize processing power.

IDENTIFIED over 1 year ago - at 03/24/2023 04:29PM

We are still processing the backlog and monitoring this.

IDENTIFIED over 1 year ago - at 03/24/2023 03:33PM

We have configured an additional trigger for the queue. We are still processing the backlog.

IDENTIFIED over 1 year ago - at 03/24/2023 03:04PM

We are continuing to see a decrease in the backlog and this is continuing to be processed.

IDENTIFIED over 1 year ago - at 03/24/2023 02:23PM

We have reached a peak in our queue. The number left to process is decreasing, but this will still take some time.

IDENTIFIED over 1 year ago - at 03/24/2023 01:50PM

The issue has been identified and we are currently processing the backlog.

INVESTIGATING over 1 year ago - at 03/24/2023 01:49PM

We are currently investigating an issue with shares to ServiceNow.

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