Outage in BigPanda

Third Party AWS Issues

Resolved Minor
June 13, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our third party service AWS is currently experiencing issues. Our teams are engaged and investigating. We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
Components affected
BigPanda Third Party

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/13/2023 10:17PM

AWS has marked their incident as resolved and our services have fully recovered.

MONITORING over 2 years ago - at 06/13/2023 09:18PM

AWS has recovered many services and are working towards full recovery. We are continuing to monitor impact and work towards full resolution.

IDENTIFIED over 2 years ago - at 06/13/2023 08:50PM

AWS is reporting improvement in their services. We’re not fully recovered yet, but are seeing fewer errors and more expected traffic.

IDENTIFIED over 2 years ago - at 06/13/2023 08:14PM

Our team has identified that the impact is to most inbound and outbound integrations. Our team is currently in the process of switching routing for inbound and outbound integrations to direct to the US-WEST region. We will update you when this is complete.

IDENTIFIED over 2 years ago - at 06/13/2023 07:36PM

Our 3rd Party Service, AWS, has identified the root cause of their service issues, and are actively working to resolve this issue.

We have also added on BigPanda Services affected here, and we are working to mitigate pipeline impacts as quickly as possible.

INVESTIGATING over 2 years ago - at 06/13/2023 07:20PM

Our third party service AWS is currently experiencing issues. Our teams are engaged and investigating.

We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.

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