Outage in BigPanda

BigPanda - Unified Analytics (Sisense) Widgets Not Loading

Resolved Minor
November 13, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

Sisense, a Third Party Service, is currently experiencing issues and some Unified Analytics Dashboard widgets may not load data results at this time. Our teams are currently engaged and investigating. What's impacted? Unified Analytics Analytics What’s not impacted? Pipeline APIs Incident Sharing BigPanda Console We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
Components affected
BigPanda Third Party
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/13/2024 10:34PM

Our Unified Analytics services have returned to their normal operation.

MONITORING about 1 month ago - at 11/13/2024 08:55PM

A fix has been implemented and we are currently monitoring for stability within our Unified Analytics service.

Any additional updates will be shared as more details become available.

IDENTIFIED about 1 month ago - at 11/13/2024 07:26PM

We have identified the issue and we continue to work with our third-party analytics provider (Sisense) to restore full functionality to our Unified Analytics service.

Additional updates will be shared as more details become available.

INVESTIGATING about 1 month ago - at 11/13/2024 06:35PM

Sisense, a Third Party Service, is currently experiencing issues and some Unified Analytics Dashboard widgets may not load data results at this time.

Our teams are currently engaged and investigating.

What's impacted?
Unified Analytics
Analytics

What’s not impacted?
Pipeline
APIs
Incident Sharing
BigPanda Console


We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.

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