Outage in BIM Track
3D Model upload causes an offset of other 3D Models
Resolved Minor
November 01, 2018 - Started almost 7 years ago
Official incident page
Official incident page
Incident Report
After an update to a library, some customers notified us that after uploading a version of an IFC file, their 3D environment became misaligned.
After investigation, this was caused by an update to a system component, which caused the newly updated file to become the "reference" file for further uploads. This affected the display of all files that were previously uploaded.
A bug fix was issued and all the files that were uploaded were re-analyzed.
After investigation, this was caused by an update to a system component, which caused the newly updated file to become the "reference" file for further uploads. This affected the display of all files that were previously uploaded.
A bug fix was issued and all the files that were uploaded were re-analyzed.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 7 years ago - at 11/12/2018 04:56PM
After an update to a library, some customers notified us that after uploading a version of an IFC file, their 3D environment became misaligned.
After investigation, this was caused by an update to a system component, which caused the newly updated file to become the "reference" file for further uploads. This affected the display of all files that were previously uploaded.
A bug fix was issued and all the files that were uploaded were re-analyzed.
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