Outage in Bitdefender GravityZone

Web Access Interruption: Bitdefender Endpoint Security Tools for Windows blocking access to websites

Resolved Minor
November 28, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue with Bitdefender Endpoint Security Tools for Windows, where web traffic is being blocked. Endpoint protection remains unaffected, and all endpoints continue to be protected. Our team is working to identify the root cause and will provide updates as we progress. Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/28/2024 12:14PM

We have resolved the web traffic blocking issue with Bitdefender Endpoint Security Tools. The affected web traffic has been restored and we have taken additional safeguards to prevent this from occurring in the future.
Endpoint protection was not compromised at any time.
We would like to express our gratitude for your cooperation and continued trust in our services.

MONITORING 5 months ago - at 11/28/2024 11:40AM

A security content update has been released at 11:34 UTC that should correct the issue.
Users can apply an "Update agent" task for affected devices.

IDENTIFIED 5 months ago - at 11/28/2024 11:32AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/28/2024 11:29AM

The issue has been identified. Some websites are wrongfully included in the GAMES category.
As a workaround users can allow GAMES category from configuration profiles

INVESTIGATING 5 months ago - at 11/28/2024 11:22AM

We are currently investigating an issue with Bitdefender Endpoint Security Tools for Windows, where web traffic is being blocked. Endpoint protection remains unaffected, and all endpoints continue to be protected. Our team is working to identify the root cause and will provide updates as we progress. Thank you for your patience.

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